Senior It Service Engineer

Your skills and knowledge will be crucial in maintaining smooth operations and providing top-tier customer assistance.

Responsibilities:Design and Implement:

• Research, design, test, deploy, support, and manage technology solutions for clients. This includes monitoring the performance and status of systems as well as continual improvement.
• Serve as a technology consultant, in the role of supporting the networks and other technology assets of our customers.
• Design and validate solutions that align with business needs and best practices.

Project Plan:

• Unite with other teams to understand project requirements and objectives.
• Collaborate with the Service Manager and Business Development Team to onboard and transition new customers.
• Maintain accurate records of project progress, changes & outcomes.

Administer Infrastructure:

• This role involves leading the administration of our customer's computer networks, including servers, networking, and all related components. This position is pivotal in driving infrastructure strategy, overseeing all aspects of management and optimization, performance, security, and reliability, with guidance from the Service Delivery Manager and support from the Service Desk team.

Qualifications:

• You have a bachelor’s degree in a technology-related field or an equivalent combination of education and working experience.
• 5-7+ Years of Microsoft systems administration/networking experience.
• Proficiency with Windows Server and Desktop OS. Linux familiarity earns a few brownie points.
• Demonstrated experience with virtualization technology (VMs, virtual desktops, storage, networking, and security), using platforms such as Azure services, VMware, or Hyper-V.
• A strong grasp of network architecture, (Firewalls, routers, switches, security appliances, software, network protocols, policies, and security), using platforms such as Watchguard, Adtran, Meraki, and Unifi.
• Comfortable with backup and disaster recovery solutions such as Veeam, Unitrends, Synology, or Datto.
• Familiarization with cybersecurity best practices is essential. Identity and access management (SSO and authentication providers), network security, and data encryption. Frameworks such as CIS and NIST.
• Strong demonstrated experience developing processes, helping resources learn to follow processes while cultivating innovation and creativity.
• You possess excellent analytical, problem-solving, and communication skills, capable of translating complex technical issues to technical and non-technical audiences.
• Occasional travel may is required for this role

About Company

By combining a deep understanding of technology and their organization, we become our clients’ trusted partners in IT.

Our commitment to an inclusive workplace:

Accommodations are available for applicants with disabilities.