Administrative Assistant

We are in the search for an Administrative Assistant to be part of our team in Burlington, Massachusetts. This role is pivotal in providing excellent customer service, managing inbound calls, and performing data entry tasks. It offers a long term contract employment opportunity in a fast-paced work environment.

• Efficient management of inbound calls and email correspondence to ensure smooth communication.
• Providing top-notch customer service, promptly addressing and resolving customer inquiries.
• Accurate data entry and maintenance of customer credit records.
• Proficient use of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for daily tasks.
• Scheduling appointments and managing calendars to ensure optimal time management.
• Organizing travel arrangements and meetings to facilitate business operations.
• Assisting with event planning and preparation of meeting agendas.
• Monitoring customer accounts and taking necessary actions when required. • Must possess strong skills in answering inbound calls and managing both inbound and outbound calls efficiently
• Exceptional customer service skills to ensure client satisfaction and resolve customer inquiries
• Proficient in data entry, ensuring accuracy and speed
• Ability to handle email correspondence professionally and promptly
• Strong proficiency in Microsoft Office Suite, including Excel, Outlook, PowerPoint, and Word
• Capacity to schedule appointments accurately and manage calendars effectively