Client Services Intern

Overview:

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace and provides commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that eliminate barriers for patients, increase access to medications, and help patients receive life-saving treatments.

The Client Services Intern is focused on assisting PMs with daily tasks, process documentation, patient/provider communications, and coordination with various internal teams on project/program updates.

***Please note, this Internship will require the intern to reside within a commutable driving distance to our HQ office in Morrisville, North Carolina***.

Responsibilities:

• Assist the Program Managers in navigating client-internal requirements related to program changes and updates
• Manage program collateral and communication pieces in accordance with client guidelines and specifications
• Gather and document business requirements for patient and provider communications and communicate changes, enhancements, and modifications to internal functional areas
• Assist with the development of workflows and process documentation, with oversight from the Program Manager team
• Partner with internal stakeholders to investigate pharmacy escalations and collaborate with the Program Manager on resolutions
• Build and maintain healthy relationships with all internal functional areas
• Business or Healthcare major preferred
• Exceptional communication skills, including verbal and written
• Able to multi-task in a fast-paced environment while functioning as a member of a highly collaborative team
• Highly proficient in Microsoft Office (Excel, PowerPoint, Visio, Word, OneNote)
• Organized and detail-oriented with effective time management skills
• Ability to take initiative and anticipate needs

Qualifications:

• Business or Healthcare major preferred
• Exceptional communication skills, including verbal and written
• Able to multi-task in a fast-paced environment while functioning as a member of a highly collaborative team
• Highly proficient in Microsoft Office (Excel, Power Point, Visio, Word, One Note)
• Organized and detail-oriented with effective time management skills
• Ability to take initiative and anticipate needs