[ref. r99674401] Sales Reservations Coordinator
Location:
Charlottesville Hotel
The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall.Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern.
Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances.
Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment.We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level.
Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is “opportunity”.
Job Description:
To ensure that all Group bookings are handled and processed efficiently and correctly, through consistent interactions with the Sales & Convention Services Departments and to assist the Complex Director of Revenue Management in managing the department’s day to day activities as needed.
Responsibilities:
- Review group blocks for cutoff date extensions and ensuring the group blocks are created and monitored correctly prior, during, and post the groups dates.
- Attend weekly group pick-up meetings
- Run group arrivals lists daily for future arrival dates, and no-show reports daily.
- Check for duplicate reservations – by calling all multiple same name reservations to ensure accuracy of guest names, and any special requests.
- Check for group reservation errors – and contact caller of the reservation or group contact accordingly to obtain and verify information.
- Report to the Reservations Supervisor, Revenue Manager, and Complex Director of Revenue Management
- Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing – according to contract and email history.
- Complete Group Audit Report, after group’s departure.
- Monitor room type availability daily.
- Monitor non-guaranteed reservations daily and contact caller of reservation if needed. You will be responsible for canceling the reservation when required.
- Create and maintain group & transient room blocks. Ensure all reservations have correct billing, and all other necessary information.
- Take in-house reservations calls from customers and OmniRez agents requesting on property assistance or any and all other calls pertaining to room reservations.
- Monitor Internet and FIT bookings, availability, and billing. Completing commission payment requests accordingly.
- Assist in completing all VIP and internal reservations, communicating any issues to Reservation Supervisor, Revenue Manager or OmniRez Helpdesk Supervisor.
- Assist in completing all email reservations.
- Research and charge for all no-shows, cancelations, and deposits.
- Perform other duties as necessary.
Qualifications:
- Knowledge of four-diamond / four-star customer service standards
- Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred)
- Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred)
- Proficient computer skills on Microsoft Office, Excel, and Word
- Excellent and professional communication skills
- Highly detailed, and able to maintain excellent organizational skills – while working in a fast pace environment.
- Ability to multi-task while working on up to 20-40 future groups. Be willing to work overtime or shifts outside of work pattern if needed.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.