Call Center Representative

You will be part of a team-oriented workplace where your role will involve maintaining customer records, handling escalated issues, and ensuring quality standards are met.

• Accurately and efficiently process customer credit applications
• Maintain detailed and up-to-date customer credit records
• Handle customer inquiries and resolve issues in a timely and detail oriented manner
• Utilize Microsoft Office Suite and Windows OS for various tasks
• Ensure adherence to standard procedures and processes
• Meet department performance metrics, including call handling and quality monitoring
• Maintain regular attendance and punctuality, adhering to assigned work schedules
• Work effectively in a team environment, understanding the requirements of shift work
• Willingness to handle rotational shifts, including evenings, weekends, and holidays
• Adapt to a hybrid work model, with in-office and remote work based on successful completion of training and acceptable performance metrics. • Proven experience as a Call Center Representative or similar customer service role
• Strong proficiency in Customer Service and Documentation processes
• Demonstrated ability to conduct Training sessions and implement Procedures
• Commitment to Quality assurance and keen understanding of "About Time" concept
• Fluency in English Language
• Experience in handling Expense Reporting and Payroll Functions
• Willingness to Travel as per job requirements
• Knowledge of Financial Notes and Communication Skills
• Familiarity with the issuance and tracking of Purchase Orders
• Proficiency in using a Monitoring Tool for work-related tasks
• Track record of reliable Attendance
• Experience in dealing with Suppliers and knowledge of KPI Reporting
• Proficiency in Microsoft Office Suites
• Ability to understand and write Specifications
• Familiarity with Windows OS
• Understanding of Buying Processes in the context of a Call Center
• Experience in drafting and interpreting Agreements
• Knowledge of "Go" programming language is a plus
• Extensive understanding of Call Center Operations