Supervisor, CLS

Overview:

Must be able to work in all sections of our fast-paced laboratory. Work load includes Stat and ER testing, routine AM testing in all sections of the Lab. This includes Blood Bank and limited Microbiology. Supervises and performs necessary quality control procedures and maintains records; performs and records instrumentation maintenance; troubleshoots instrument problems.

Responsibilities:

• As a specialist; performs all routine and other procedures.
• As a float; performs all routine procedures. Correct procedures done and 100% accuracy within procedure limits, and turnaround as stated in the procedure manual.

• Performs all supervisor functions as requested in a timely manner.
• Is the technical expert in his/her specialty.
• Reviews and documents results of CAP surveys in his/her specialty.
• Evaluates equipment needs and upgrades.
• Ensures staff is scheduled that are trained in all areas of the job.
• Serves as a resource for the staff and physicians.
• Performs projects as directed by the Laboratory Director in a timely and accurate manner.
• Has trained back-up staff for all key functions in his/her section.
• Able to assist in some key functions of the Laboratory Director in his/her absence.
• Assures that the department is properly supervised when they are designated as the In-Charge CLS.

• 100% compliance with QC protocols for running controls and accepting results.
• The Director is always notified of significant out of control, discrepant or unexpected results in a timely manner.
• Records are accurate and up to date.
• Peer review programs are accurate and submitted on time.
• Watches for trends in QC problems and takes prompt action.

• Supplies are ordered and inventory is maintained at optimal levels.
• Emergency orders are kept to a minimum.
• Supplies are stored to prevent out-dating, in an organized manner and with appropriate records of receipt and testing.

• 100% compliance with instrument maintenance procedures.
• All instrument calibration is kept current.
• Trains staff in all pertinent maintenance functions.
• Review records to assure all necessary information is recorded.
• Watches for trend in instrument problems and takes prompt action.

• Evaluations are objective and accurate.
• Counseling is done appropriately and immediately when problems occur.
• Training is adjusted to meet the skill level of the individual.

• Troubleshoots with the help of the hotline.
• Troubleshoots with the instrument manual.
• Problems are discovered and corrected in a timely manner.

• Demonstrates the ability and willingness to perform phlebotomy procedures on patients of all ages.
• Demonstrates the ability and willingness to perform clerical functions at the reception area.

• Familiar with all pertinent computer procedures and contingency procedures.
• Verifies that all assigned work is completed 100% of the time.

• Communicates in a clear, courteous and professional manner.
• Takes a leadership role in problem solving with nursing, physicians and other team members.

• Able to perform all duties and responsibilities of the staff in all area and on all shifts. Is able to answer questions of as the lead in all areas including computers and front office.

• Evaluations are objective and accurate.
• Implementation is timely.
• Complete documentation is kept on all changes.
• Written policies are prepared.
• Staff is trained on all new methods.

• Employee has the willingness and ability to perform additional duties and responsibilities in different areas of the department on an as-needed basis or as determined by management.
• Follows established hospital and department policies.
• No more than 2 written substantiated complaints representing a reach of policy, procedure or professional behavior since last evaluation.
• Demonstrates the philosophy of team concept.
• Participates in group projects and staff meetings with suggestions that enhance the work environment and increase productivity.
• Communicates well with supervisor reporting problems with equipment, supplies, or procedures. Requests assistance as appropriate.
• Maintains confidentiality as related to job responsibilities.
• Exhibits willingness to resolve problems as they arise.
• Consistently projects positive professional image through appearance and behavior.
• Attends 75% of staff meetings or reads and initials minutes.
• Completes assigned work within shift.

• As observed by representatives of management, all interactions are conducted in a professional manner.
• Verbal and written feedback from patients, family members/significant others, medical staff, visitors and co-workers indicates behavior conducive to positive guest relations.
• Consistently exhibits appropriate phone protocol (e.g., assists co-workers when need is observed or upon request, offers constructive suggestions rather than complaints).
• Consistently displays cheerful and positive attitude.

• Completes annual safety updates within established time frames.
• Completes general and departmental orientation within established time frames.
• Attends 80% of in-service programs.
• Maintains licensure/certification as appropriate.

• Consistently strives to understand, anticipate and meet the needs, expectations and satisfaction levels of patients and other "customers". Errors, inefficiencies and inaccuracies are brought to management's attention with suggestions for improvement. Develops innovative solutions to departmental problems. Identifies and implements methods of controlling costs or generating revenue while providing maximum value to both the patient/customer and the hospital. Maximizes efficiency in all departmental operations. Measures progress against quality goals.

Qualifications:

• Minimum Education: College Graduate with Medical Technology Internship
• Minimum Experience: 2 years acute hospital experience
• Required Certification/Registration: CA Licensed Clinical Laboratory Scientist