Front Desk Coordinator

We are offering an employment opportunity for a Front Desk Coordinator in Baltimore, Maryland. In the non-profit sector, this role will require exceptional organizational skills and a keen eye for detail. The selected candidate will interact with customers, maintain customer records, and handle customer inquiries.

Responsibilities:

• Efficiently process applications from customers
• Keep customer credit records accurate and up-to-date
• Monitor customer accounts and take appropriate actions when required
• Provide administrative assistance and organize files as necessary
• Handle receptionist duties and manage a multi-line phone system
• Offer concierge services to customers and visitors
• Deliver high-quality customer service, addressing and resolving inquiries in a timely manner
• Perform data entry tasks and manage CRM input
• Proficiency in using Microsoft Word, Excel, and Outlook for various administrative tasks
• Leverage interpersonal skills to create a welcoming and supportive environment.
• Minimum of 1 year of experience in a similar role
• Proficiency in Administrative Assistance tasks
• Experience in managing a Multi-Line Phone System
• Ability to provide Concierge Services
• Excellent Customer Service skills
• Proficiency in Data Entry tasks
• Strong Interpersonal Skills
• Proficiency in the use of Microsoft Excel
• Proficiency in the use of Microsoft Outlook
• Proficiency in the use of Microsoft Word
• Experience in Organizing Files
• Familiarity with common Receptionist Duties