Retail Sales Associate / Customer Service
Overview:
Welcome to the Elements Massage Family!
Sales experience a must!
Seeking an individual who wants to make a positive difference in a customer’s life through health and wellness, while utilizing their sales experience
Wellness Membership Advisor Job Description
The WMA is a Sale and Customer Service role within an independently owned and operated Elements Massage® studio. A WMA is responsible for membership sales, building client loyalty and meeting studio, personal goals and objectives to ensure growth and profitability.
Relationships
The WMA works directly with the clients or guests and assists them in feeling good before and after their session. They are the first impression people get of Elements Massage from the time they call to book their appointment to when they check out after their appointment.
Job Duties and Responsibilities- Self motivated Sales
- Communicates effectively not only in person but over the phone.
- - Thorough in daily activities
- Listens, empathizes, apologizes, and takes personal responsibility to resolve any client issues
- Renews the freshness of the spa
- Understands and applies knowledge, skills and concepts from training
- Actively participates in role‐playing, trainings and activities, regular meetings and coaching
- Owns personal growth and development using learning tools and resources, engages in skill
- Maintains a high level of quality, productivity, and service
- Accountable for goal setting and achievement
- Acts with integrity and high ethical standards
- Persuasiveness: Sells the Elements Massage Wellness Program
- Etiquette: thrives in phone etiquette and in personal relations
- Capable of working independently and in a team setting
- Eye for detail: While booking appointments, checking guests in and out of their appointments, and maintaining the overall freshness of the spa
- Application of training: Applies tools learned from training to day to day life
- Accountable: For their actions and job responsibilities
Benefits:
- Free monthly 1 Hour Massage Session
- Escalating base pay based on sales performance
- Sales bonuses for membership sales
- Longevity rewards for team members at their annual milestones
- Consistent Coaching/Training
If you are excited about being a part of the Wellness movement through the medium of Massage Therapy and all that it has to offer our communities, we would love to connect with you!'
This Company Describes Its Culture as:
- Detail-oriented -- quality and precision-focused
- Outcome-oriented -- results-focused with strong performance culture
- Stable -- traditional, stable, strong processes
- People-oriented -- supportive and fairness-focused
- Team-oriented -- cooperative and collaborative
Job Duties:
- Answer incoming customer inquiries
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
Communication method(s) used:
- Phone
- Chat
- In person
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios.
All individuals hired by franchise owners’ studios are their employees, not those
of ETM. Elements Massage® + design are registered trademarks owned by ETM.