Systems Engineer
Overview:
Alera Group is looking for a Systems Engineer. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services.With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
Responsibilities:
- Administer and support Office 365 services, including Exchange, Teams, SharePoint, and OneDrive across multiple tenants.
- Assist Integrations team with migrating acquired offices' email and collaboration platforms to central tenant and work with Security team to administer spam filtering.
- Administer and support Teams Voice and conferencing services, including Teams/Zoom Rooms.
- Configure email archiving to third-party systems.
- Automate day-to-day and migration tasks with PowerShell and/or other scripting tools.
- Provide Tier 3 support to Service Desk for mail flow, delivery, and other email issues.
- Interface with vendors and partners to evaluate and implement messaging and collaboration solutions.
- Strong documentation of internal processes and procedures.
Qualifications:
- 4+ years of experience in supporting an enterprise Office 365 environment for more than 4000 employees.
- Strong understanding of networking, email, security tools, and hybrid Microsoft environments.
- Extensive experience with DNS as it relates to email (DKIM, DMARC, MX records).
- Understanding of ITIL concepts, especially around Incident, Problem, and Change Management.
- Ability to troubleshoot and resolve challenging technical issues while providing excellent customer service.
- Demonstrated experience completing multiple Office 365 migration projects on time with minimal error.
- Ability to communicate effectively with all levels of staff.
- Experience with multiple phone systems and migration of phone systems to Teams Phone.
- Experience with Azure AD/Entra ID, SSO, and MFA (including Duo MFA).
Equal Opportunity Employment:
We offer comprehensive benefits to employees, including medical, dental, STD, LTD, life insurance, 401k, paid time off, and much more.
Salary: $110,000 to $125,000 based on experience.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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