Receptionist

We are offering a long-term contract employment opportunity for a Receptionist in Batavia, New York. This role is primarily focused on providing excellent customer service, managing client communication, and maintaining accurate records in the industry.

Responsibilities:

• Provide excellent customer service by answering incoming calls and handling client inquiries.
• Contact clients to collect their tax documents upon completion.
• Assist clients at the service window, providing them with their packets and ensuring a smooth service experience.
• Scan client driver's licenses during pick-up for record-keeping purposes.
• Reach out to clients to gather any missing information necessary for their files.
• Electronically file all returns, ensuring they are correctly routed and securely stored.
• Handle physical files as needed, which includes organizing and retrieving client files.
• Assemble packets as part of the client service process, this may involve periods of standing.
• Perform basic technical tasks such as opening emails, scanning documents, and making copies.
• Apply clerical skills to ensure smooth operation of the reception area. • Demonstrable experience in clerical duties is a must for the role.
• Candidate should have proficiency in handling switchboards, preferably with 1-10 lines.
• Proficiency in email archiving is also required for the role.
• Excellent communication skills are mandatory.
• The applicant must be adept at multitasking.
• The potential candidate should have good interpersonal skills to interact with clients and colleagues.
• Proficiency in Microsoft Office Suite and other receptionist tools is expected.
• The candidate should have problem-solving skills to handle any issues that might arise.
• Time management skills are crucial for managing various tasks efficiently.
• The ability to maintain a high level of professionalism and confidentiality is required.