Order Processing Administrator

Overview:

The company is headquartered in Lexington, Massachusetts. For more information, please visit healthcaresolutions-us.fujifilm.com.

External US:

Job Title: Order Processing Admin

Job purpose

The Order Processing Admin (internally known as Business Operations Administrator - US) provides administrative support related to sales and service processes (order processing, change orders, return authorizations, Sales Force/Sales Force Service) including revenue processes (shipment, deliveries) and support on monitoring the order completion and inventory as directed.

• Responsibilities include conducting, communicating, and documenting the following:
• Order Acceptance and Booking: receive and review signed quotes submitted by the Account Executive and submit for Company Management signature and approval; once approved, promote/book orders in Salesforce and SAP.
• Order Processing: Initiate product configuration; Confirm financing, taxable status, bill to/ship to addresses and contact information; Coordinate order release based on information provided by Sales, Service and Operations.
• SAP Account Maintenance – work with the Data team to consolidate duplicate accounts, update customer information, taxable status.
• Communicate and work with other departments and external suppliers as needed to facilitate the processes for sales and service orders in timely fashion.
• Works with other departments to move and escalate issues and find resolutions in business operation processes.
• Assist customers with basic requests such as copies of agreements.
• Takes on special projects, additional tasks and responsibilities as needed, which includes covering for team members’ absence.
• Establishes and maintains collaborative relationships with business strategy, sales, marketing, clinical application support, operation, accounting, finance and other related divisions to support successful ultrasound business.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.
• Performs other duties as directed.

• Bachelor’s degree or equivalent business
• Two (2) to three (3) years of administrative or sales support work experience, ideally in a Site Planning, Construction, or Project Management environment; preferred.
• Must be detail oriented with strong organizational skills.
• Proficient with Microsoft Outlook, Excel, and Word.
• Experience with SAP and Salesforce, or other CRM software, preferred.
• Requires excellent written and verbal communication skills.
• Strong ability to communicate with individuals from diverse backgrounds.
• Strong ability to resolve a conflict or issue quickly and and completely.
• Strong ability to manage and execute multiple projects at the same time.
• Strong ability to work with staff to encourage maximum teamwork and customer service.

Physical requirements

The physcial demands described here are representative of thse that must be met by an employee to successfully perform the essential functions of this job:

• Usual office working conditions.
• Frequently required to sit, talk, or hear.
• Frequently use fingers to type and do other fine motor tasks.
• Occasionally required to stand; walk, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch.
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and depth perception.

• Ability to travel anywhere in the U.S.
• Valid driver’s license with a safe driving record.

Travel

Occasional (up to 10%) travel may be required based on business need.

Equal Opportunity Employer

FUJIFILM is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status or any other characteristic protected by applicable federal, state or local law.