Customer Care Representative
Overview:
We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ – EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.
EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing.Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships.
The minimum and maximum projected hourly pay for this position is: $21.59 to $31.07.
The success of this position is reliant on face-to-face interaction and requires 100% on-site work.
Responsibilities:
The Customer Care Representative delivers support and assistance to business and consumer customers calling about Online Banking, Mobile Banking, VISA debit cards, Consumer Lending and limited Deposit Services providing them with consistent outstanding customer service, accurate information and timely response to promote customer satisfaction and retention.Also handles incoming calls to the main number of the Bank and transfers the callers to the correct source within the Bank. Also handles outgoing calls to debit card customers with suspicious transaction activity to assess if transaction activity was legitimate.
Also handles incoming calls from Branch employees needing assistance to execute some debit card and online banking processes in support of customer service.
The Community Banking division includes our branch network and our Customer Care Center. While we are known for our commercial lending, our Community Banking team builds relationships supporting the business and personal finances for people that own the businesses in the DMV region.We provide full banking services for our commercial clients, including new account setup and maintenance, cash management products, and in-person assisted and automated transaction services.
Qualifications:
Requirements:
- High School Diploma or equivalent.
- 2 years of inbound call center experience; in a financial institution preferred.
- General knowledge of banking products and services, particularly electronic banking services.
- Solid understanding of computers and browser functionalities.
- Ability to view situations from a customer’s vantage point and deliver a friendly, empathetic communication style by telephone.
- General knowledge of MS Office.
Preferences:
- Previous electronic banking experience or knowledge.
- Bank core system experience.
- Brower based applications and servers.
Note: You can update your resume as often as needed.