Treasury Management Portfolio Specialist

Overview:

Works with the Relationship Managers and Treasury Management Sales Officers to expand client relationships in Treasury Management. Strictly adheres to all bank and departmental policies and procedures, including segregation of duties and access to platforms.

Principal Duties & Responsibilities:

• Follows policies and procedures, exercises good judgment to ensure client privacy, Bank security and fraud/loss prevention.
• Actively participates in the on-boarding of new Top Tier clients and additional services for existing Top-tier clients, as identified by the Bank by reviewing Treasury Management Agreements to establish and perform accurate client access and set-up for all Treasury Management products and services according to required approvals, policies and procedures.
• Serves as the client’s primary servicing point of contact for Treasury Management, maintaining thorough knowledge of the relationship.
• Responsible for client retention and satisfaction by responding to all existing client requests in a timely and efficient manner.
• Proactively initiates contact with clients as needed to provide superior service.
• Maintains strong Treasury Management product knowledge.
• Works with the Relationship Managers and Treasury Management Sales Officers to expand client relationships by identifying needs for new Treasury Management services.
• Continually communicates with Relationship Managers and/or Treasury Management Sales Officers regarding client activities, issues, and potential opportunities.
• Participates in on-site client visits and relationship reviews.
• Identifies and assesses data attributes based on client needs; develops recommendations and processes to improve operational performance ensuring adherence to department policies and procedures, including, but not limited to pricing and cost study analysis.
• Maintains and performs accurate updates and service limit changes and/or access changes to existing Top-Tier clients.
• Troubleshoots and solves problems within Treasury Management by following all policies, procedures and processes.
• Provides full customer support, including, but not limited to forgotten passwords, one-time pass code or other security methods, installation and/or reinstallation of product software or device drivers, file testing assistance, client training, and etc. on all Treasury Management products and services that are supported by the department and received via the various contact points (phone, email, KACE, system platforms, etc.).
• Takes ownership and deliver timely resolution of client issues.
• Establishes and maintains customer set-ups, products, functions and investigations.
• Maintains electronic files for client requests with regard to Treasury Management.
• Actively and accurately participates in product testing, implementation, and conversions, as needed and required.
• Provides onsite or verbal (conference call) training, installation and service of Treasury Management products for Top-Tier clients.
• Identifies cross-selling opportunities and refers to Treasury Management Sales Officers as appropriate.
• Effectively communicates with other departments within the Bank, fully understanding the importance of teamwork and communication.
• Ensures that all client relationships are set up in Analysis composites accordingly.
• Ensures all Treasury Management Project Management related activities are completed and executed in a timely manner.
• Maintain a high degree of accuracy while boarding account and customer information into various systems.
• Maintain knowledge of compliance, risk and banking regulations.
• Maintain a high degree of confidentiality with customer information.
• May assist in special projects and tasks for the department as directed.

Qualifications:

• 2-4 years experience in banking or related field of expertise.
• 2-4 years treasury management experience
• Prior working experience and knowledge of personal computer systems, operations, cash management products and competitors.
• Strong working knowledge of Treasury Management products and systems required.
• Understanding of treasury and cash management products, governing regulations, internal and audit policies and procedures.
• Must be detail-oriented and have strong organization, problem solving, and time-management skills.
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint applications required.
• Excellent verbal and written communication skills for effective interaction with clients.
• Excellent analytical abilities and problem solving skills.
• Strong interpersonal skills, and an ability to work and communicate effectively with all levels of operations and senior management.
• Strong technical skills in order to effectively inform clients about products and service.
• Ability to work independently to accomplish assigned projects and tasks.

Education:

• Associate's Degree in Business or equivalent required.
• Bachelor's Degree in Business, Finance, or Accounting preferred.

Special Instructions to Candidates:

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
• Please view Equal Employment Opportunity Posters provided by OFCCP here.
• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
• Reasonable accommodation may be made to assist individuals with disabilities to complete the online application process. Please contact our Human Resources Department at 305-577-7680 or by e-mail at employment@citynational.com.