Customer Service Representative

This position offers a long-term contract employment opportunity.

Responsibilities:

• Handle inbound calls and respond to customer inquiries in a timely manner
• Deliver exceptional customer service to enhance customer satisfaction
• Input customer data and maintain up-to-date records in the system
• Work collaboratively in a call center environment to meet team goals
• Utilize Microsoft Excel and Word for data entry and order processing
• Schedule appointments as per customer requests
• Ensure all customer interactions are handled professionally and politely
• Actively monitor customer accounts and take appropriate action when necessary
• Develop and maintain a thorough understanding of our services and offerings
• Continually strive to improve processes and customer interactions.
• Proficient in Microsoft Excel and Microsoft Word
• Ability to answer inbound calls and offer exceptional customer service
• Experience in a call center customer service role
• Proficient in data entry and order entry tasks
• Ability to manage both inbound and outbound calls
• Strong skills in email correspondence
• Ability to schedule appointments effectively
• Excellent communication and interpersonal skills
• Ability to work effectively in a team and independently
• Strong problem-solving skills and ability to handle customer complaints
• Ability to multitask and prioritize in a fast-paced environment
• High school diploma or equivalent required
• Previous experience in a similar role is a plus.