Collections Specialist

We are offering a short term contract employment opportunity in the industry of collections. Based in Manchester, New Hampshire, this role involves a specialist focus on collections and invoice maintenance. The successful candidate will work in a non-customer facing environment, primarily over the phone, to assist our service department.

Responsibilities include:

• Processing and maintaining customer credit applications and records with precision and efficiency
• Regularly monitoring customer accounts and taking necessary actions
• Handling both current and older invoices to ensure they are received by the correct person and entered into the system for payment
• Regularly following up on invoices to avoid any delays in payments and to ensure they are received by the right person
• Resolving any invoice discrepancies and customer inquiries efficiently
• Utilizing accounting software systems for invoice reconciliation and collection processes
• Answering inbound calls related to billing functions and accounts receivable
• Adapting to software changes as the team transitions to new systems
• Maintaining a firm yet delicate approach when dealing with current clients.

• Demonstrated experience in Accounts Receivable (AR) management
• Ability to handle and respond to inbound calls effectively
• Experience in executing Billing Functions with a high level of accuracy
• Understanding of Collection Processes and best practices
• Ability to identify and resolve Invoice Discrepancies
• Experience in Invoice Reconciliation
• Strong communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and adhere to ethical standards
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team
• Ability to meet deadlines and work under pressure
• Proficiency in MS Office Suite, particularly Excel and Word.