Technical Support Analyst (Canadian French Speaker)

We are currently seeking a highly skilled Technical Support Specialist who is fluent in Canadian French and English. The successful candidate will have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to manage and lead teams effectively are essential skills to perform well in this role.

Responsibilities:

• Installation of multilayered solutions with precision and accuracy.
• Collaboration and communication with international teams to ensure the successful execution of tasks.
• Troubleshooting technical issues, ensuring swift and efficient problem resolution.
• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.
• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.
• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.
• Assisting field technicians, providing troubleshooting support for all products.
• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.

• Minimum 2 years of experience in a technical support role.
• Proficient in French Canadian & English languages, both verbal and written.
• Excellent problem-solving and critical thinking skills.
• High level customer service skills.
• Ability to work in a fast-paced environment.