Live Delivery Operations Associate

Overview:

▶ Who we are

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

▶ How we lead.

1. Be Customer Obsessed.
2. Be Courageous with Your Point of View.
3. Challenge the Status Quo.
4. Act Like an Entrepreneur.
5. Have an “It Can Be Done” Attitude.
6. Do the Right Thing.
7. Be Accountable.

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

Responsibilities:

The Company

7Drive is 7-Eleven’s delivery division and we’re on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.

The Opportunity

A Customer Experience Agent is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area.

• Coordinate the On-Time Delivery Transactions by client, region, and area.
• Navigation and processing transactions using Skipcart Proprietary Software.
• Ability to assist in driver navigation.
• Ability to read and translate/understand maps/distance/time to destination.
• Assist New Drivers in Online Account Registration.
• Meet required metrics or service levels required by our clients.
• Adherence to the company policies and work standards.
• Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term.
• Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery.
• Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions.
• Demonstrated multi-tasking skills in the above-listed fields.
• Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with Company standards.
• Ability to work effectively in a high demand and fast paced environment.

Qualifications:

• High School Diploma or equivalent with 12 months’ experience in a service-related role Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills.
• Ability to utilize basic math computation skills.
• Fast typing skills; using a touch typing system is a plus.
• Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.
• Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.
• Experience with quick service restaurants or retail operations is highly preferred.