Manager, User Experience & Creative, GREF

We are looking for someone who is a connector of ideas and has the passion, energy and creative ambition to tell the story of GREF and drive change across Amazon’s broad and diverse workforce.

• Lead overall global creative development, direction and management of the GREF brand, including creation of briefs, timelines, and assets.
• Build ad type of campaigns, experimenting in a variety of ways to communicate GREF’s voice to our customers- understanding the customer journey, what they need to know as our partners and how to engage them in a creative, fun, respectful and truthful way.
• Spark big ideas that drive customer engagement and enhance the corporate office experience.
• Develop the tone and texture of the GREF voice so the organization is speaking as one, whether it is through an email, all hands meeting, PSA campaign or change management. Lead consistent alignment and delivery of that voice.
• Present to senior leadership regularly to update on key brand engagement metrics, and best-in-class and leading edge approaches.
• Work collaboratively with various internal and external cross-functional stakeholders, including design, executive communications, internal corporate communications, public relations, partner communications and brand teams, to ensure overall global success.
• Align closely with GREF internal research and Customer Experience teams to incorporate customer insight studies and track the customer journey into the GREF Brand.
• Build templates and frameworks for delivering persuasive communications that are both analytically convincing and emotionally compelling.
• Provide creative direction and feedback to internal creative and external agency teams to ensure all elements are on brand and aligned with campaign and brand strategy.
• Independently manage concurrent projects, from conception through delivery, maintaining high standards of quality, flexibility and timeliness.
• Benchmark and evaluate the strategies, continuously seeking improvement.
• Design, optimize and deliver useful and elegant best-in-class creative experiences – videos, visual campaigns, signage, all hands presentations etc
• Act as a leader and “catalyst” who inspires others to deliver bar-raising, best-in-class ideas and creative assets at a global scale.
• Approach opportunities from a place of “yes” with composure and effectiveness.
• Prioritize results, demonstrating excellent time management and organizational skills

About the team

• 3+ years of leading design teams experience
• Experience managing teams
• Experience with a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, Axure, and Dreamweaver- Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
• Experience with agile/scrum

For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.