Administrative Assistant 1

This role is essential in maintaining the smooth and efficient operations of our organization.

Responsibilities:

• Manage incoming USPS and courier mail/parcels, ensuring they are processed and distributed in a timely manner.
• Oversee outgoing shipments via various channels such as FedEx, UPS, and USPS.
• Serve as the primary liaison for mail support service vendors.
• Address and resolve any issues with incorrect or returned mail.
• Ensure the correct postage is applied to outgoing mail and arrange for pickup.
• Maintain records of all incoming and outgoing mail and packages, ensuring data integrity.
• Act as the primary point of contact for receiving, dispatching, and tracking work requests to various parties including technical staff, vendors, and managers.
• Develop and maintain positive client relationships, ensuring high service levels are achieved.
• Assist with financial management tasks such as auditing and operational reporting.
• Travel to other sites to provide assistance as needed.
• Adhere to and update internal procedures for site-specific tasks. • Demonstrable experience in reporting, operations and procedures
• Familiarity with policy creation and auditing
• Experience in liaising with vendors and coordinating services
• Ability to arrange travel and manage related receipts
• Excellent time management skills
• Proven ability in client relations and resolving issues
• Experience in KPI reporting
• Ability to manage outgoing mail and use courier services such as FedEx
• Knowledge of financial management and dispatching
• Ability to maintain data integrity
• A Plus service provider experience is advantageous
• Experience in managing service levels
• Ability to lift and carry items up to certain pounds
• Knowledge of postage systems and procedures.