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Our retailers range from small family-owned stores to Whole Foods Markets and everything in between. Are you ready to make an impact on the lives of others and feel good about what you do? Join our growing Distribution team today!

PURPOSE:

• Responsible for dispatching trucks for on-time departure. Monitors drivers and shares info with affected customers to notify them of potential late deliveries or problems.

Job Responsibilities:

• Percentage Processes customer invoices and assembles delivery paperwork.
• Monitors shipping and route progress in SCI and People Net Link and verifies on-time arrivals.
• Breaks down driver packets and processes customer invoices.
• Collaborates with Customer care for late truck notifications.
• May engage Customers Care for service escalations.
• Sorts, separates, and files invoices, route packets, and driver inspections.
• Completes data entry of equipment information, driver start/end times, and actual delivery times.
• Handles all incoming calls and emails.
• Re-dispatch drivers as needed for coverage and to support on-time deliveries.
• Dispatch repair services for equipment break downs and handle accident reporting procedures.
• Maintains a clean and safe working environment.
• Reports violations of company policy to supervisor.
• Performs other relevant job duties as required.

Knowledge/ Skills/ Abilities:

• Understanding of Safety guidelines
• Must have the ability to react to fast-paced, stressful situations in a calm, professional and efficient manner
• Ability to prioritize and work independently with good organizational and time management skills.
• Must have good communication skills including the ability to effectively communicate with all levels of employees.
• Astute, close attention to detail
• Proficient in Microsoft Office Applications
• Familiar with delivery routes and DOT rules and regulations
• Understanding of procedures in other areas of the warehouse for a more global understanding of all processes

PHYSICAL ENVIRONMENT/ DEMANDS:

• Most work is performed in a temperature-controlled office environment.
• Incumbent may sit for long periods of time at desk or computer terminal.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Incumbent may use calculators, keyboards, telephone, and other office equipment during normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Infrequently exposed to temperatures ranging from 20 degrees to 90 degrees Fahrenheit in the dock area or outside the work area
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

- M/F/Veteran/Disability. VEVRAA Federal Contractor.