Field Service Support Engineer-Medical Laser Systems-Remote - Rockford
Michael Page Rockford
About Our Client
Our client manufactures and markets precision laser systems, imaging systems, consumables, software, and services that reduce cost, increase productivity, improve results, and enable breakthroughs in Fertility Research Markets. Their customer base consists of clinics, university research centers, and other commercial and academic research establishment
Job Description
The responsibilities of the Field Service Support Engineer are:
- Provide onsite customer support for product portfolio during field visits.
- Perform product installations, preventive maintenance, troubleshoot and perform field service repairs and tests.
- Communicate complex technical issues to other members of the support team as needed and share information as appropriate in a proactive manner.
- Initiate new cases within Salesforce, ensuring all relevant data is accurate and detailed to assist with driving timely resolution with internal teams.
- Provide appropriate technical training to both clinical and non-clinical personnel in the medical device industry.
- Complete timely and detailed field service reports and inquiry and complaint cases in Salesforce and seek case resolution within 30 days to ensure total customer satisfaction.
- Assist with pre-sales demonstrations, workshops and technical presentation to customers as needed.
- Issue and reconcile Return Authorizations (RA) as well as service equipment calibration logs in Salesforce.
MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
The successful Field Service Support Engineer will have:
- Bachelor's degree or equivalent in a related technical, engineering discipline, IT or computers.
- 3-5 years of field travel, relevant customer service, and electronic/optical diagnostic work.
- Experience working in an ISO 13485 regulated company
- Must be able to travel (currently estimated to be up to 90%) or as assigned by the Service Manager.
What's on Offer
My client offers a competitive, base, bonus potential, and excellent benefits.
Rockford
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