[ref. l71819702] Ambassador - Soin Medical Center - Culinary/Nutrition - Part-Time, 35 hours biweekly, 2nd Shift

Overview:

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Campus Overview:

• Soin Medical Center has been serving residents of Greene, Western Clark, Eastern Montgomery, and Miami counties since 2012.
• Conveniently located off I-675 in Beavercreek.
• Provides a variety of health care services and is home to 4 accredited Centers of Excellence including hernia and robotic surgery.
• In 2020, Soin received an “A” from the Leapfrog Group, a national patient safety watchdog, ranking among the safest hospitals in the United States.
• Received 4 Star Baby-Friendly Hospital status by the Ohio Hospital Association.
• Soin received several awards from Healthgrades:
• Patient Safety Excellence Award (2017-2019)
• Outstanding Patient Experience Award (2017-2019)

Responsibilities & Requirements:

The Nutrition Services Ambassador:

• Accurately manages position paperwork (tray delivery forms, Missed Meal Report, refrigerator and freezer temperature monitoring forms, etc.).
• Follows correct hand hygiene procedures (sanitizes hands before and after entering patient rooms, washes hands as needed, etc.).
• Utilizes appropriate scripting and responds to patients/internal and external customers (asks for two patient identifiers, confirms accuracy of tray, offers to open cartons, offers to get anything else the patient needs, effectively uses HEAL principle, etc.).
• Effectively and safely uses position equipment, performing applicable cleaning/sanitation procedures (sanitizes carts if used to transport dirty trays and at end of day, cleans unit coffee machines and refrigerators, etc.).
• When assisting patients, ensures meal selections are in accordance with patient’s diet order to ensure desired items are allowed, thus optimizing patient experience.
• Puts patient as priority and focal point, routinely managing meal delivery to get trays to patient as quickly as possible and universally within the allotted 45 minutes.
• Effectively orients patients to room service ordering process, accurately qualifies patients as full Room Service, Assist, or Non-select, and communicates this with Call Center

Job Qualifications:

Ability to walk and stand for long periods of time

Ability to push and pull wheeled carts

Ability to read and write English

Ability to communicate effectively

Ability to follow oral and written directions

Ability to tolerate frequent temperature changes working with and around equipment that generates heat, steam, and cold

Preferred Qualifications:

High school diploma or GED preferred.

Food service or customer service experience preferred.

Shift starts at 3pm - Usually out by 8:15p - Evening Ambassadors deliver and pick up patient trays and then finish closing in the dish room.

1st week of pay period - Sunday, Tuesday, and Friday

2nd week of pay period - Tuesday, Wednesday, Friday, and Saturday

Key Words: food, nutrition, meal service, food service, room service, chef, sous chef, culinary, food prep