San Francisco - Desktop Support Engineer

This Desktop Support role is a hybrid Onsite and remote position. This Desktop Support role is a long-term contract opportunity.

Responsibilities:

• Respond promptly to end users and address their issues effectively
• Provide excellent customer service while managing problems until they are resolved
• Support Windows 10 environments and ensure they function optimally
• Utilize Microsoft products including Word, Excel, PowerPoint, Outlook, and Internet Explorer effectively to perform tasks
• Manage and troubleshoot user accounts on Office 365
• Use your working knowledge of Windows Server, Microsoft Active Directory, and its associated tools to maintain the tech environment
• Support remote access systems including MFA, Citrix, and VPN connections
• Maintain a commitment to quality service and effective problem management
• Use your knowledge of Microsoft Azure, AV systems such as Creston, Cisco, and Endpoint Manager (Intune), SCCM, and Auto Pilot to enhance service delivery
• Leverage your knowledge and experience of ITIL in your daily tasks

• Must hold a minimum of three years of experience in a Help Desk Support Specialist role or similar
• Proficiency in Android Development is essential
• Extensive knowledge and experience with Cisco Technologies
• Must be proficient in Microsoft technologies and software
• Must be comfortable with handling and troubleshooting Apple Devices
• A solid understanding of Computer Hardware is crucial
• Should be experienced with Configuration Management
• Experience with Deployments is necessary
• Proficiency in MS Office 365 is required
• Must have excellent communication and problem-solving skills
• Should be able to work effectively in a team and independently
• Must be willing to continually update knowledge and skills
• Knowledge of ITIL and industry best practices is a plus.