Manager - human resources & training

Overview:

The Manager must harmonize the culture, mission, values, and quality standards to ensure maximum potential is achieved. This person must create an exceptional climate of professional and personable service that ensures the long term engagement of employees, guests, and owners.

Responsibilities:

• The ideal candidate will have experience in areas of Team Member Relations and Training
• Lead people, manage processes, and hold people accountable for the agreed upon activities and timetables.
• Maintain regular presence throughout the department and property.
• Conduct union month-end reporting
• Assist in the development of compensation, allowance, and benefit programs and policies, ensuring the property is competitive to market and fiscally responsible to owners.
• Ensure accuracy in all benefit billing and distribution.
• Maintain a thorough and current knowledge of all human resources practices, employee regulations, and employment laws.
• Ensure that the property is in compliance with all programs and policies.
• Assist in supervision of labor relations activities, workplace safety, and compliance, protecting the interest and liability of the property.
• Maintain an effective progressive counseling program.
• Provide counsel and assistance to managers regarding employee problems dealing with supervision and administration.
• Monitor job openings resulting from promotions, terminations, and reorganizations to prepare for internal or external search for replacements.
• Identify resources and conduct ongoing recruitment activities to build a database of screened and qualified candidates for the property.
• Recruit, select, screen, and hire new employees to staff the property using selection tools.
• Attract and select the best talent available from inside or outside the organization.
• Ensure checks are completed to assess candidates’ qualifications.
• Ensure that all property training is completed according to standards, and monitor behavioral changes to help assess learning transference from classroom to on-the-job performance.
• Facilitate talent development initiatives for staff.
• Coordinate and conduct applicable training programs as needed.
• Assist in the development of property training plan and budget that are aligned with the property’s goals and strategic plan.
• Develop, coordinate, execute, and follow up on all training activities within the property.
• Ensure all training programs are aligned with Hard Rock philosophy, are designed to achieve desired results, and are effective.
• Ensure all Hard Rock corporate training programs are implemented for all staff, as required.
• Maintain property training calendar.
• Promote and inform employees about all training programs.
• Coordinate and monitor enrollment and attendance of training classes.
• Work with all levels of management and conduct needs assessments to identify and address employee and organizational development needs.
• Assist all property departments in developing departmental training plans. Identify performance gaps and work with managers to develop and implement appropriate training to improve performance. Support delivery and follow-up of programs.
• Support and develop departmental trainers.
• Observe employee performance and give feedback to individuals and/or managers.
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry.
• Develop and maintain a library of physical and electronic resources available for staff.
• Assist with other Human Resources department tasks, as needed.
• Administer property Learning Management (eLearning) System and other technology based learning systems.
• Maintain effective communication, giving direction, support, timely feedback and recognition of performance.
• Monitor and evaluate staff performance and deliver recognition and rewards.
• Monitor employee engagement and retention results.
• Develop and implement strategies to retain staff.
• Ensure effective implementation of recognition and communication programs along with regular engagement events and community philanthropic activities.
• Assist in onducting employee opinion surveys and create action plans for areas of opportunity.
• Coordinate, control, and inspect staff areas and accommodations to ensure the highest level of cleanliness and comfort.
• Maintain employee files in accordance with standards and applicable laws and regulations.
• Communicate with leaders regarding issues, risk, and liability concerns, or other important business matters.
• Create and develop goals and operational strategies for the aligned operations with the Hard Rock brand.
• Communicate the role that employees have in their achievement and ensure accountability.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Train, coach, and counsel managers, supervisors and employees to achieve their career goals and maximize their potential.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Assist employees with their inquiries.
• Conduct regular meetings with staff to communicate global programs, implement new products and procedures, and discuss areas of opportunities, special events, and other activities.
• Participate in and ensure Sound Checks are being conducted in department.
• Ensure an extraordinary experience and create loyalty to the property and Hard Rock brand by exceeding expectations through exceptional service and product quality.
• Monitor quality assurance program scores and guest feedback. Take corrective action when necessary.
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Develop positive relationships within the business and social community.
• Promote the organization in and out of industry and at relevant trade associations.
• Present a professional image to employees, guests, clients, owners, and investors.
• Perform duties in accordance with and ensure compliance with property management agreement and other requirements and regulations.
• Operate ethically to protect the Hard Rock brand.
• Ensure brand and business initiatives are implemented.
• Maintain confidentiality of guest, employee, and company information.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:

• 8+ years’ experience in human resources and training, including 3 years in a leadership role. Luxury hotel experience preferred.
• Degree/diploma in Human Resources or Hospitality Management, or an equivalent combination of education and experience that provides knowledge, skills, and ability sufficient to successfully perform the duties of the position.
• Working knowledge of all areas of human resources as it relates to practices and legal compliance locally.

• High energy with effective and influential people skills. Positive attitude and the desire to motivate others.
• Ability to prioritize and work on several projects simultaneously should pose a challenge without being overwhelming.
• Ability to comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, owners, investors, and employees of the organization.
• Ability to perform complex quantitative calculations or reasoning.
• Ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing.
• Strong command of software applications, especially Microsoft Office (Word, Excel, PowerPoint) and hotel-specific platforms (MICROS Opera, Sabre/SYNXIS, Delphi, SUN, etc.).
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English & Spanish: additional languages preferred.

• Deep understanding of lifestyle hotels.
• Passion for music and knowledge of music trends preferred.
• Self-starter with an entrepreneurial spirit and strong organizational skills
• Must meet legal requirements for any required licensing.
• Ability to travel occasionally.
• Ability to work evenings, weekends, and holidays, as needed.

Hard Rock complies with the City’s Workplace Vaccination requirements.

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