Service Advisor - Matthews

Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world’s transition to sustainable energy.

• Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
• Assess technical issues, offering solutions over the phone when possible and escalating to Service Manager as needed
• Accurately document customer concerns and data into the Dealer Management System and demonstrate strong attention to detail
• Conduct transactions, guide customers through corrections, and summarize repair work performed
• Keep customers informed with completion times, provide regular updates, and ensure thorough follow-up on the vehicle's status
• Efficiently organize vehicle details pre-delivery and coordinate delivery/pick-up times with customers; follow up to ensure their satisfaction with the provided services
• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques
• Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
• Proactive willingness to learn emerging automotive technologies
• Ability to manage multiple priorities in order to meet business critical deadlines
• Valid driver's license required