Assistant Branch Manager - West Bridgewater - ref. o52170415

Bluestone Bank

Description:

The Assistant Branch Manager assists with management of branch office, providing high levels of customer service.

Essential Functions

• Assists with supervision of Universal Bankers by reviewing performance, assigning work, and providing training and guidance to both new and existing employees.
• Manages the Universal Banker training program, ensuring Universal Bankers are completing appropriate training and reviewing progress. Coaches, trains, and encourage staff participation in the sales program.
• Opens and closes branch; assumes responsibility of branch in absence of Branch Manager.
• Processes, reviews and completes various transactions, including but not limited to: new accounts and safe deposit boxes, opening and closing safe deposit vault, changing locks, maintaining/processing supporting records, stop payments, CD rate exceptions, wire transfers, collateral loans, sign treasurer's checks, debit card applications, order Harland Clarke checks, providing loan information for rates, terms, fees, etc., and updating and maintaining customer account information. Researches and resolves customer inquiries and problems; follows through or refer as appropriate.
• Conducts monthly audit of cash drawers, vault, ATM, recyclers etc. Tests alarms and maintains branch security. Maintains system access for branch staff.
• Follows compliance regulations; CTR, Truth in Savings, Reg. CC, EFT, etc.
• Cross-sells and refers Bank products and services: Wealth Management including Trust & Investments, Mortgages, Commercial, and Bridgewater Savings Bank Partners; Merchant Service, Payroll, Credit Cards.
• Performs on the transaction line when needed meeting all standards and expectations.
• Leads and participates in delivery of prompt and courteous customer service.
• Assumes additional responsibilities as requested.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear, reach with hands and arms; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

Affirmative Action/EEO Statement

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Requirements:

• Two to three years of retail banking experience, including knowledge of banking products and services.
• High school Diploma or equivalent.
• Supervisory experience strongly preferred.
• Possesses strong customer service and excellent written and verbal communications skills.
• Ability to deal with customers under circumstances requiring tact and diplomacy.
• Ability to quickly learn and properly use various software programs.

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