Designated Phone Coordinator - Newark
Previous oral surgery experience is a plus but not required.
The role of the Designated Phone Coordinator is critical in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients.
Role and Responsibilities
The Designated Phone Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts.- Phone Management:
- Answer incoming calls promptly and professionally.
- Screen and route calls to the appropriate staff members or departments.
- Provide general information to patients regarding the practice’s services, procedures, and office hours.
- Handle inquiries regarding treatment options, post-op care, and insurance verification.
- Appointment Scheduling:
- Schedule, reschedule, or cancel patient appointments as requested.
- Confirm upcoming appointments with patients to reduce no-shows.
- Maintain a detailed and organized schedule for the oral surgery team.
- Assist with managing emergency appointment requests.
- Insurance Verification & Coordination:
- Assist patients with understanding their benefits and out-of-pocket expenses.
- Address billing inquiries as appropriate or forward them to the billing department.
- Problem Resolution:
- Address and resolve patient concerns in a timely and empathetic manner.
- Escalate issues to the office manager or oral surgeon when necessary.
- Ensure patients are satisfied with the level of service provided.
- High school diploma or equivalent required.
- One year of customer service experience required.
- Understanding of dental terminology.
- Friendly, inviting, and professional personality and presence.
- Basic office skills such as typing and filing.
- Good organizational skills.
- Attention to detail.
Core Benefits & Wellness
Medical (including Virtual Care), Dental, and Vision Coverage
Employee Assistance Program (EAP)
Uniforms/Scrubs provided
Financial Well-Being
Competitive pay, Bonus potential, and annual merit reviews
401(k) Plan w/Company Match
Health Savings Account (HSA) with HDHP health plans
Life Insurance
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Time Off, Disability And Leave Of Absence
Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
Long and Short Term Disability Plans
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