Guest Services Coordinator - Hope Lodge
Acara Solutions Charleston
Are you experienced in Hospitality Services, healthcare, social services, or volunteer management and seeking to better utilize and grow your talents. Our client was established in 1970 and was the first facility of its kind in the country for cancer patients and caregivers.
The American Cancer Society Hope Lodge program provides a free home away from home for cancer patients and their caregivers. More than just a roof over their heads, it's a nurturing community that helps patients access the care they need. Each Hope Lodge community offers a supportive, homelike environment where guests can share a meal, join in the evening's activities, or unwind in their own private room.
Patients staying at a Hope Lodge must be in active cancer treatment and permanently reside more than 40 miles away from their cancer treatment center. Do you have experience with: Hospitality services, Customer Service, and do you enjoy helping those in need?
Ensures safe operation of a Hope Lodge operating 24/7/365. Implements constituent relationship management principles as standard business practice. Partners with area hospitals, clinics and health systems in maintaining guest referrals. Collaborates with ACS staff to ensure financial and volunteer support of the lodge.
Performs all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out in strict adherence to Hope Lodge Operations policies.
Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.).
Ensures timely completion of all required American Cancer Society trainings and compliance courses and attends all required staff meetings.
Performs any and all necessary responsibilities in the absence of additional staff or volunteers. Ensures Hope Lodge is staffed at all times 24/7/365; fulfilling this responsibility may require unplanned/unscheduled time at the Lodge.
Assists in the recruitment, training, retention and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery.
Serves as a spokesperson for the Hope Lodge and actively promotes community relations and awareness of Hope Lodge activities including tours for civic, community and health care groups.
Identifies development opportunities with Hope Lodge guests and community leaders that interact with Hope Lodge; assists with solicitation when appropriate.
Reviews and updates patient information, current lodge status, and maintenance logs at the beginning and end of each shift.
Duties for a specific shift or lodge location may also include:1.Cleaning/sanitizing common areas and/or guest rooms.
Here's what you'll get:Pay: $16.50/hr. + shift differential (10%= $18.15)Shift: 2nd shift ; Mon-Wed 4pm-12am with a shift differential of 10%, during the work hours of 6pm-12am. 1/2 hour lunches.Length: Temp to HireHoliday pay, 401(k), direct deposit, medical and dental insurance, and more.A promising career in a growing industryOpportunities to innovate, collaborate, and empower yourself (and others) Sound like a good fit?
Email your resume Today to: kruzickia@acarasolutions.com About Acara SolutionsAcara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes.
The American Cancer Society Hope Lodge program provides a free home away from home for cancer patients and their caregivers. More than just a roof over their heads, it's a nurturing community that helps patients access the care they need. Each Hope Lodge community offers a supportive, homelike environment where guests can share a meal, join in the evening's activities, or unwind in their own private room.
Patients staying at a Hope Lodge must be in active cancer treatment and permanently reside more than 40 miles away from their cancer treatment center. Do you have experience with: Hospitality services, Customer Service, and do you enjoy helping those in need?
If you answered yes to those three questions, then apply today! Acara Solutions is seeking highly qualified candidates to work on-site at our Charleston, SC location.
Here's what you'd do:Assists the Hope Lodge team in operating a Hope Lodge, a free hospitality house for cancer patients undergoing active outpatient cancer treatment and their caregivers. Ensures all policies and procedures for both Hope Lodge operations and general American Cancer Society are followed.Ensures safe operation of a Hope Lodge operating 24/7/365. Implements constituent relationship management principles as standard business practice. Partners with area hospitals, clinics and health systems in maintaining guest referrals. Collaborates with ACS staff to ensure financial and volunteer support of the lodge.
MAJOR RESPONSIBILITIES
Maintains the safety and comfort of Hope Lodge guests, volunteers, and other visitors as a primary focus and ensures any issues or concerns are addressed immediately and within policy.Performs all guest interactions and processes including referrals, screening, check-in, orientation, stay, and check-out in strict adherence to Hope Lodge Operations policies.
Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (HMS, Salesforce, Marketplace, Concur, ADP, etc.).
Ensures timely completion of all required American Cancer Society trainings and compliance courses and attends all required staff meetings.
Performs any and all necessary responsibilities in the absence of additional staff or volunteers. Ensures Hope Lodge is staffed at all times 24/7/365; fulfilling this responsibility may require unplanned/unscheduled time at the Lodge.
Assists in the recruitment, training, retention and utilization of volunteers in an appropriate manner to support Hope Lodge program delivery.
Serves as a spokesperson for the Hope Lodge and actively promotes community relations and awareness of Hope Lodge activities including tours for civic, community and health care groups.
Identifies development opportunities with Hope Lodge guests and community leaders that interact with Hope Lodge; assists with solicitation when appropriate.
Reviews and updates patient information, current lodge status, and maintenance logs at the beginning and end of each shift.
Duties for a specific shift or lodge location may also include:1.Cleaning/sanitizing common areas and/or guest rooms.
- Working on laundry as assigned which may include washing, drying, folding, putting sheets and linens away and/or preparing rooms for incoming guests.
Here's what you'll get:Pay: $16.50/hr. + shift differential (10%= $18.15)Shift: 2nd shift ; Mon-Wed 4pm-12am with a shift differential of 10%, during the work hours of 6pm-12am. 1/2 hour lunches.Length: Temp to HireHoliday pay, 401(k), direct deposit, medical and dental insurance, and more.A promising career in a growing industryOpportunities to innovate, collaborate, and empower yourself (and others) Sound like a good fit?
Email your resume Today to: kruzickia@acarasolutions.com About Acara SolutionsAcara is a premier provider of recruiting and workforce solutions-we help companies compete for talent. With a legacy of experience in a variety of industries around the world, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes.
We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
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