Customer Service Associate - Entry Level

We’re actively seeking a Customer Service Associate to join our vibrant event marketing team! This entry-level position offers the perfect opportunity for someone eager to thrive in a fast-paced environment, support exciting event campaigns, and make a positive impact on customer experiences.

Key Responsibilities:

• Respond to Customer Inquiries: Provide professional, prompt, and friendly responses to customer questions regarding events, promotions, and products, ensuring customer satisfaction.
• Event Support: Share accurate and engaging information about upcoming events, campaigns, and promotions to encourage customer participation and involvement.
• Troubleshoot Issues: Address and efficiently resolve customer concerns related to events, promotions, and products, maintaining high service standards.
• Maintain Accurate Records: Document customer interactions, ensuring data accuracy and contributing to the improvement of overall customer experiences.
• Collaborate with Teams: Work closely with marketing and event teams to ensure seamless customer support throughout campaigns and promotions.
• Uphold Standards: Adhere to company guidelines to maintain consistent, high-quality communication and service during all customer interactions.

Qualifications:

• Exceptional Communication Skills: Strong verbal and written communication abilities to effectively engage with customers and team members.
• Customer-Focused Mindset: Proactive and solution-oriented approach to addressing customer needs and resolving issues.
• Multitasking Ability: Excellent organizational skills with the ability to handle multiple tasks in a fast-paced, event-driven environment.
• Education Requirements: High school diploma or equivalent required. Certifications in customer service, marketing, or event planning are a bonus.

What We Offer:

• Competitive Salary with Bonuses: Enjoy a competitive base salary along with performance-based bonuses and incentives.
• Career Advancement Opportunities: Access professional development programs and clear pathways for career growth within our expanding firm.
• Team-Oriented Culture: Join a supportive, collaborative work environment that values your contributions and promotes personal growth.
• Dynamic Work Environment: Be part of an exciting, fast-paced industry where no two days are the same!