Customer Support Manager

We are in search of a Customer Support Manager to join our team in UPPER CHICHESTER, Pennsylvania. The role entails overseeing customer service operations, ensuring customer satisfaction, and maintaining a high-quality support team. The successful candidate will be expected to manage customer inquiries, monitor performance, and continuously improve our customer service procedures.

Responsibilities:

• Supervise the daily operations of the customer support team to ensure efficiency and customer satisfaction.
• Train new team members on our customer service policies and best practices.
• Maintain open lines of communication, acting as the escalation point for complex customer inquiries or complaints.
• Regularly review customer interactions for quality assurance and identify areas for improvement.
• Keep the team updated on changes to company products and services.
• Develop and maintain knowledge-based documents, such as frequently asked questions and procedure manuals.
• Identify and recommend improvements to our customer service procedures to senior management.
• Support both internal and external customers as needed.
• Ensure all customer inquiries and issues are resolved promptly and professionally.
• Monitor team performance and conduct regular quality control to minimize errors.

Note: This role requires proficiency in Salesforce Configuration and other listed skills such as Account Reconciliation, Accounts Payable (AP), Accounts Receivable (AR), Billing, Data Entry, Invoice Processing, Microsoft Excel, Oracle, QuickBooks, SAP, and Customer Service.

• Proven experience in a Customer Support Manager role for a minimum of 3 years
• Proficiency in Account Reconciliation, Accounts Payable (AP), and Accounts Receivable (AR)
• Ability to process invoices efficiently
• Proficiency in Microsoft Excel
• Experience with Oracle and QuickBooks
• Familiarity with SAP and Salesforce Configuration
• Exceptional customer service skills
• Proven track record in sales
• Excellent communication and leadership skills
• Ability to work in a fast-paced environment
• Strong problem-solving and decision-making skills
• Ability to handle difficult situations with customers
• Willingness to work flexible hours
• Strong organizational skills and attention to detail
• Proficiency in English language, both written and spoken
• Ability to work independently and as part of a team
• Bachelor's degree or equivalent in a relevant field is preferred.

For more information on this Customer Support Manager role and other full time accounting and finance opportunities, please contact us at 302.985.5183 and reference JO#00800-0013032096.