Outbound Calling Customer Service Representative

We are offering a unique contract to permanent employment opportunity in the healthcare and social assistance industry, based in Gardena, California. The role is of an Outbound Calling Customer Service Representative, where you will be expected to manage customer interactions, maintain accurate records, and ensure efficient processing of customer applications.

• Scheduling and managing the retrieval of medical charts from healthcare providers.
• Engaging in outbound calls for various programs throughout the year.
• Handling inbound calls and addressing any customer inquiries.
• Ensuring accurate record keeping of customer credit and contact information.
• Conducting research and following up on leads.
• Managing correspondence through email and ensuring effective communication with customers.
• Utilizing Salesforce for administrative tasks and data entry.
• Coordinating with on-site technicians for record retrieval and scheduling appointments.
• Verifying provider information to ensure accuracy and reliability. • Proven experience in answering inbound calls, demonstrating an ability to handle high volume call traffic with efficiency and a detail-oriented approach.
• Prior experience in a call center customer service role, demonstrating exceptional communication skills and the ability to handle customer queries effectively.
• Strong customer service skills, with a focus on providing excellent service to all customers and maintaining a high level of customer satisfaction.
• Proficiency in data entry, demonstrating attention to detail and the ability to enter information accurately and efficiently.
• Experience with email correspondence, demonstrating strong written communication skills and the ability to respond to customer queries in a timely and detail-oriented manner.
• Experience in handling both inbound and outbound calls, demonstrating the ability to multitask and handle a diverse range of customer queries.
• Ability to schedule appointments effectively, demonstrating strong organizational skills and the ability to manage multiple schedules.
• Experience with Salesforce administration, demonstrating a proficiency in using this platform to manage customer relationships and data.