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CITISTAT PROGRAM MANAGER (OPERATIONS MANAGER I)

SALARY RANGE: $99,053-$163,237, Annually

We envision a future where city services are efficient, sustainable, and well-designed, with a government that is streamlined, transparent, and responsive to residents' needs.

POSITION OVERVIEW

The Citi Stat Program Manager (Operations Manager I) leads a team of civic-minded analysts who gather and analyze data from city agencies to assess performance, identify operational challenges, and collaborate on solutions. This role provides strategic leadership in improving citywide programs and services, leveraging data-driven insights to enhance service delivery and promote accountability.

• Lead a team of Citi Stat Analysts, providing mentorship in program evaluation, data analysis, problem-solving, and communication.
• Collaborate with city leaders and the community to identify high-impact opportunities for increasing efficiency and improving city services.
• Drive branding and marketing efforts for the Citi Stat program, raising its visibility, socializing progress, and promoting its successes.

• Optimize the Citi Stat program to ensure consistency in stakeholder engagement, planning, deliverables, work products, data usage, and program evaluation.
• Oversee the creation of data visualizations, reports, and presentations, translating complex data into clear, actionable insights for non-technical audiences and city leadership.

• Lead Citi Stat meetings, managing logistics, preparing materials, and ensuring follow-up on action items.
• Facilitate idea generation, consensus building, and promote engagement with agency leaders during Citi Stat sessions.
• Develop systems for tracking performance data, outcomes, and decision points from Citi Stat sessions for effective follow-up and progress monitoring.

• People Leadership: Proven experience leading and managing a team of analysts. Demonstrated ability to motivate and mentor staff in a public sector or performance-driven environment.
• Performance Management: Expertise in performance management frameworks and the ability to implement KPIs to measure and improve agency accountability.
• Data Analysis: Strong skills in interpreting complex data sets and deriving actionable insights. Ability to communicate findings clearly to both technical and non-technical audiences.
• Project Management: Strong organizational and project management skills, with experience managing multiple projects and meeting deadlines.
• Communication and Collaboration: Excellent verbal and written communication skills, with the ability to present recommendations to senior executives, agency staff, and external partners. Proven experience building collaborative relationships across agencies.
• Process Development: Experience developing processes and systems to enhance performance tracking and service delivery across large-scale operations.
• Technology Proficiency: Proficiency in modern data analytics tools (e.g., Excel, Tableau, Power BI) and performance management software.

REQUIRED EDUCATION AND EXPERIENCE

Equivalent combinations of education and experience will be considered.

"This position is required to complete an Affidavit for Political Appointees and Public Officials as part of the City’s Residency Requirement. You will also be required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law."

All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Baltimore City Government does not sponsor applicants or employees who require an H-1B Visa or an extension of an existing H-1B Visa.

Applicants requiring accommodations during the hiring process should contact the Department of Human Resources directly. Requests for accommodations should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER