[ref. y74019220] Robert Half - Customer Service Representative

We are offering a permanent employment opportunity for a Customer Service Representative in the Manufacturing industry, based in a location in California. This role involves processing customer orders, handling return requests, and resolving customer issues in a timely manner.

• Providing exceptional service to customers through various communication channels such as phone and email.
• Evaluating and processing warranty returns.
• Staying informed about product lines, market trends, and relevant events.
• Reporting customer complaints and errors to the appropriate authority.
• Consistently maintaining accurate customer records and files.
• Processing customer orders and issuing return authorization numbers accurately and efficiently.
• Resolving customer complaints, concerns, and inquiries promptly.
• Ensuring regular and consistent attendance.
• Performing other duties as assigned by management. • Proven experience in a customer service role in the manufacturing industry.
• Demonstrated ability to provide high-quality customer service in a call center environment.
• Proficiency in using customer service software, databases, and tools.
• Exceptional ability to handle and resolve customer inquiries and complaints.
• Excellent communication and interpersonal skills.
• Knowledge of manufacturing processes and products.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with the operations of tennis courts is an added advantage.
• High school diploma or equivalent; higher degree from a recognized institution preferred.
• Willingness to work on shifts, over weekends, and on public holidays, if required.
• Bilingual or multilingual skills would be a plus.