Desktop Support Analyst

This role offers a long-term contract employment opportunity.

Responsibilities:

• Configure, deliver, and install new computers, ensuring data and application accuracy
• Update asset management inventory data to reflect changes
• Provide on-site technical support to end users, resolving a variety of hardware, software, security, and network connectivity issues
• Utilize a consultative approach to identify, research, and resolve technical problems
• Demonstrate a thorough understanding of the products or services being offered
• Maintain inventory records of hardware and peripherals
• Adhere to defined standards and policies
• Utilize skills in Active Directory, Computer Hardware, Windows 11, and MS Office 365 to facilitate daily tasks
• Engage in creative problem-solving activities to ensure customer satisfaction
• Visit multiple business and education locations as required by the role
• Proficiency in Active Directory is required
• Must possess knowledge of Computer Hardware
• Familiarity with Windows 11 is essential
• Proficiency in MS Office 365 is necessary
• Ability to troubleshoot and resolve technical issues
• Strong communication and interpersonal skills to assist users
• Ability to document resolutions for future reference
• Must be able to handle multiple tasks and prioritize effectively
• Strong analytical and problem-solving skills are necessary
• Ability to work independently as well as in a team environment
• Possess good organizational and time management skills
• Experience in a similar role would be an advantage
• Must adhere to all company policies and procedures
• A positive and professional attitude is required.