DHS & OTL - Support Staff

Overview:

Services provided include food and shelter, counseling, independent living and parenting skills, substance-abuse treatment and rehabilitation, and job training. Every night VOA NCNN provides shelter or housing to over 3,500 men, women, and children.

OUR MISSION: To change individual lives, instill hope, increase self-worth and facilitate independence, through quality housing, employment, and related supportive services.

Services include individual and group counseling by dedicated case managers, life-skills and parenting classes, and referrals for permanent housing. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

Responsibilities:

POSITION SUMMARY:

Work is performed in a cost-effective and service-oriented manner related to established organizational standards.

OBJECTIVES/ACTIVITIES:

1. Explain program rules and regulations to residents and facilitate residents’ observance of the rules.
2. Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
3. Provide “awake” shift coverage and maintain grounds security at all times. Conduct

1. De-escalate crisis before it develops and appropriately respond to the crisis, providing emergency assistance to clients and co-workers as necessary.
2. Maintain daily reports to provide statistical information.
3. Perform housekeeping and other maintenance tasks as needed, i.e., change a light bulb, plunge toilet, etc. Prepare rooms for next resident; maintain/monitor staff area cleanliness, etc., to meet health/sanitation requirements of city and county.
4. Respond to all client questions and concerns.
5. Perform clerical duties on shift, i.e., answer telephone, record messages, and file as necessary.
6. Maintain clear, thorough, routine communication with all residents.
7. May perform other duties as assigned.

1. Support the Volunteers of America staff in implementing plans to assist the residents in successfully completing the program.
2. Role model positive behavior to help clients as they work towards self-sufficiency.

1. Document and report all client concerns and/or infractions that can impact the program’s security.
2. Complete all shift logs, observation logs, and incident reports.
3. Monitor inventory of program equipment and supplies and take appropriate action to replace or restock as needed.
4. Secure approval for exceptions to standard policy.
5. Notify management of potential workflow problems and resource needs necessary to attain performance standards.
6. Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
7. Communicate with on-site program staff, Program Manager, service providers, and external county/state/city program representatives as required.
8. Direct available resources as required.
9. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws.

1. Assist the Program Manager in department orientation and training of new employees as requested to ensure quality work outcomes.
2. Identify appropriate ongoing training for both new and existing staff and report needs to management.
3. Serve as part of the program development team by providing information and support for the development of quality operations.
4. Maintain an above-average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel.

1. Continually learn and enhance technical and interpersonal skills.
2. Attend staff meetings/assigned training seminars and complete required certifications, i.e., CPR, First Aid, etc.

Qualifications:

EQUIVALENT EDUCATION AND EXPERIENCE:

Requires CPR and First Aid training within ninety (90) days of employment, re-certification as necessary, and annual T.B. testing. A valid California driver’s license is required to operate any VOA vehicle.

SPECIFIC SKILLS REQUIRED:

Analytical and decision-making ability

PHYSICAL REQUIREMENTS:

Kneel occasionally

Pay Range: USD $20.00 - USD $20.00 /Hr.