Technical Support Specialist
Pole2Win Baltimore
Evan Douglas Email: Cel:240-520-8693
TECHNICAL SUPPORT SPECIALIST Certified in the followingQualifications include Interpersonal and communication skills necessary to answer technical questions in non-technical terms and troubleshoot/solve problems for various levels of end users over the phone or email. Can also provide training to end-users. Microsoft Certified
PowerPoint Certified
Excel Certified
Publisher Certified
Can Type about 60 words per minute
Proficient in the following skills, programs and techniques
Adobe Photoshop Computer repair Network Troubleshooting
Adobe Illustrator
Paint tool Sai
Paint studio Part handling & replacement
Problem identification
System setup File maintenance
Faxing
WORK EXPERIENCE
TransCoreMay.2020 - July.2021
Responsibilities/Tasks: Solve/manage customer payment Issues. Over the phone tech support, Email Ticket base Support.
WHL Car staging LogisticsSept. 2019 - Feb. 2020
Deliver and pickup packages, Maintain Vehicle
PDP Group Release of Lean Management department Processer: October 15 2015 May 21 2016Responsibilities/Tasks: Manage sensitive client information on a case by case basis. Pertaining to Lien releases.
Pole To Win Technical support Agent: February 2Nd 2014 - September 21, 2015.
Responsibilities/Tasks: Take customer cases. Over the phone tech support, Email Ticket base Support.
Temporary Office Assistant at Baltimore County Claims Department: November 13 To December 2013
Responsibilities/Tasks: Organized information on A spreadSheet, File maintenance, information for arriving and departing passengers. Summer Internship.
EDUCATION: GED Harpers Ferry Job Corps January 2011
Business Technology Trade completion certification -January 2011Currently Attending FullSail University
Majoring in 3D Development and Game Design
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