Director of Brokerage Operations

The Director of Brokerage Operations provides the day-to-day direction, oversight, and implementation of the operations for the brokerage business unit at NFI.

Responsibilities:

• Assume responsibility for the day-to-day operations of the brokerage business unit, including carrier relations, national accounts customer service, dispatch, and centralized operations.
• Lead the initiative to develop, manage and execute the Company’s brokerage strategy among the three operating entities: NFI, NDC and NFIL. Work to increase synergy between brokerage operations and the other NFI organizations.
• Develop and implement new strategies, services and tactical business plans and ensure the necessary resources are in place to fulfill customer’s need and contract obligations from an operations perspective.
• Candidate must have an entrepreneurial mindset and posses the ability to effectively align with business groups to enable positive and stable business growth.
• Establish close working relationship with the Director of Brokerage Sales and Director of Capacity and partner and communicate with all levels of an organization both internally and externally.
• Provide strong leadership to all functions of the business and build a “service/customer oriented” culture. Reinforce throughout the entire organization, the desire and commitment to the highest levels of customer service and achieve a high level of cost efficiency. Communicate and demonstrate this commitment to all customers.
• Evaluate current operational procedures and processes. Establish new procedures and implement improvements where required. Make sure all new procedures are implemented and adhered to throughout the organization.
• Ensure the highest level of customer service to all clients regardless of the account size. Make sure all Service Level Agreements and Performance Metrics are met or exceeded.
• Manage the selection, development, motivation and retention of the staff required to grow and develop the operational aspects of the brokerage business.
• Ensure Company Policies and procedures are supported throughout the corporate and field operations.
• Assist with both short and long term forecasting of operational resource requirements for brokerage.
• Conduct evaluation of current team and provide mentoring to his/her team.
• Remain current on industry trends and provide strategic recommendations to management that keep NFI Brokerage on the “cutting edge.”

Qualifications:

• College degree required
• 10+ years’ experience in the transportation operations with a proven track record of success
• Familiar with a variety of transportation concepts, practices and procedures
• Experience with overall direction, coordination and evaluation of department
• Possesses strong interpersonal skills with the ability to communicate organization visions and values
• Able to demonstrate a high degree of planning, organizational, analytical, and financial skills
• Provide on-call support 24/7 for the dispatch group
• Proficient computer skills especially with Microsoft Word, Excel and Power point as well as the essential TMS systems for NFI Brokerage.
• Conceptual, strategic thinker with demonstrated ability to define problems, collect data, establish facts and draw valid conclusions
• Prior profit and loss responsibility preferred
• Independent, must be able to work with little direction or structure and able to work effectively with all verticals within NFI and the sales team
• Strong work ethic; e.g. “roll-up-your sleeves" leader
• Hands-on, customer driven focus

We are excited to share that the base salary range for this position is $129,625.60 - $172,827.20. This position is also eligible for an annual discretionary bonus, targeted at 10%. NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.