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• Rotating 8 hour Shifts between 7am – 5:30pm.

• High volume call center, taking 75-100 inbound calls/orders a day in a call center environment
• Entering in high volume orders depending on the dealer calling in
• 60% of calls will result in an order, 40% will be answering general questions from dealers
• Answer and respond to customer phone calls for 1 – 3 core business phone lines.

• Process blind and parts request orders either online or manually
• Resolve dealer problems and questions, i.e., product specifications, product offering, installation information, etc.
• Process status, change, and cancellation requests from customers.
• Process requests for repairs, quality inspections, returns, credits, out-of-specs, etc.
• Maintain and provide information for various statistical logs, reports, etc.
• Maintain current product, policy, and procedure information through additional cross-training, phone mail, and e-mail updates
• Perform specific duties and participate in teams as assigned by manager.
• Answer 75-100 inbound calls from dealers placing a new order or making an adjustment to an existing order
• Use online order entry software to look up dealer account number and order number
• Use Genesys Cloud system to receive inbound cals from 1-2 que lines
• Dealers call in from all around the united states
• No payment is taken over the phone
• Send follow-up emails for quotes and orders
• Avg call length is under 5 minutes
• On new orders; rep will confirm the width, height, and measurements of order, type of chains being used, motors, control system, color, type of shade/blind, left or right orientation, and anything else about the custom order
• Use two monitors with 8+ tabs to navigate, Microsoft teams
• Orders could be $1K
• $20K+ in price
• Dealers speak fast over the phone
• requires a lot of attention to detail and quick typing skills

microsoft office, Call center, data entry, inbound call, order entry, microsoft outlook, crm, erp, chat support, math, e-pic system, Customer service, Customer support

• 1+ year of customer service experience from retail or call center
• data entry skills
• Computer skills; Microsoft office suite and system navigation Nice Haves:
• Call Center Experience
• CRM System or ERP System
• Manufacturing Industry
• Math skills, fractions, addition Soft Skills:
• Strong work ethic
• Reliability
• Customer service centric skills
• Detail Oriented
• Quick thinking skills
• Team Player
• Professional written and verbal skills

Experience Level: Expert Level

About TEKsystems:

As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.