Gym Assistant Manager

Role:

Step into a role where your strategic thinking and operational control steer our mission to

strengthen each individual who walks through our doors. As the Assistant Manager at

Sasquatch Strength, your primary role is to seamlessly integrate operational excellence

with a genuine community spirit, ensuring that our members not only meet but exceed their

personal fitness goals.

With the help of your guidance, the gym’s daily operations will mirror our core values of

warmth, honesty, willingness, and belief, all while pushing the boundaries of growth in

membership, revenue, and community engagement. You’ll take charge of implementing

Sasquatch’s meticulously designed processes, ensuring operational eCiciency and the

consistent achievement of key performance indicators.

You will be critical in fostering a tight-knit community, driving marketing initiatives, and

expanding our local presence. This includes direct involvement in strategic projects under

the supervision of the General Manager, where your ability to plan and execute will be

invaluable. Your knack for detail and governance will ensure compliance with our rigorous

maintenance and operational protocols, creating a foundation of trust and reliability.

This role is crafted for those who are not just leaders but also executors. You are a pillar of a

community that values strength, dedication, and transformative experiences. Join us, and

lead the way to a stronger, more connected world.

Ideal Characteristics:

• Strategic Thinker: Ability to see the bigger picture and align daily operations with the

• Adaptable and Resilient: Capable of adapting to changing situations and

• Community Focused: A strong desire to foster a tight-knit gym community,

• Health and Fitness Passion: A personal commitment to fitness and wellness,

serving as a role model for healthy living.

Responsibilities:

• Help the team achieve Sasquatch’s mission and vision by embodying Sasquatch’s

• Help execute Sasquatch’s core processes to ensure smooth day-to-day operations,

• Execute special projects/tasks as directed by the General Manager.
• Attend weekly team meetings, weekly one-on-one meetings, and additional

• Attend the quarterly State of the Company Address to understand the bigger picture

at Sasquatch and ensure alignment with the Leadership Team’s goals & vision for

• Maintain a clean and organized gym by following the appropriate daily, weekly,

• Ensure a warm, friendly, and welcoming environment at Sasquatch by smiling,

• Provide excellent customer service by replying to calls, texts, emails, and in-person

• Implement and execute Sasquatch’s onboarding processes to ensure that new

members receive a good initial experience at Sasquatch and start reaching their

• Conduct weekly attendance reach-outs with members to help them be consistent

with their training sessions and personal check-ins with members twice per month

• Assist members with regular Inbody assessments by interpreting results,

celebrating progress, and having honest conversations about what it takes to see

• Help plan, schedule, host, and attend monthly community hangouts with your team

and the members at the gym to build strong relationships, a tighter community, and

• Send every member a handwritten note once per quarter to show that you and your

• Conduct exit interviews with all members who wish to cancel their membership to

gather feedback, and assess how we can serve them better in the future in attempt

• Help implement 90-day marketing plans provided to you by Sasquatch’s marketing

• Attract and acquire more prospective members by building relationships with local

businesses, attending local events, and driving Sasquatch’s referral program

• Help drive the sales pipeline forward to ensure a continual influx of new members

• Conduct one-on-one wellness assessments with prospective members to

understand their needs completely, get baseline numbers, and help them find the

appropriate program for their needs and goals.

Requirements:

• Proven track record of eCectively achieving operational excellence in a serviceoriented

• Demonstrated ability to help a team towards achieving organizational goals.
• Ability to implement strategic plans that align with the company's long-term goals,

particularly in membership growth, revenue enhancement, and operational

• Demonstrated experience in lead outreach and one-on-one sales.
• Outstanding ability to communicate clearly and persuasively, both verbally and in

writing, to diCerent stakeholders including team members, potential members, and

• Proficient in fostering strong relationships, enhancing member engagement, and

• Experience in managing day-to-day operations with a keen eye for detail and a

• Proven experience in handling customer inquiries and complaints with speed,

eCiciency, and a genuinely warm demeanor. Strong customer service ethos, with

the ability to manage customer relationships and enhance member satisfaction

• Adept at identifying opportunities for improvement.
• A personal commitment to maintaining a high standard of fitness and wellness,

• Familiarity with fitness assessments and wellness programming, capable of guiding

• Skilled in implementing marketing plans and driving referral programs to boost gym

visibility and attract new members.

Results:

• Convert >18% of leads into services at Sasquatch
• Close >70% of one-on-one wellness assessments into services at Sasquatch
• Convert >70% of 6-week challenges into membership at Sasquatch
• Save >30% of all conducted exit interviews
• Weekly cancellation requests <1.4% of total membership
• Hold monthly attrition/churn <6%

Location:

Compensation:

• $25 - $30/hour depending on experience

Benefits:

• Paid time oC
• Medical, dental, vision insurance

About Sasquatch:

At Sasquatch, we know that strength training is the gateway to long term wellness; We

know that good relationships are the precursor to long an fulfilling lives and we know that

everyone deserves the confidence that comes from feeling good in their own skin. That’s

why we’ve designed a program that gives real, regular people what they need: results that

last, confidence, and peace of mind knowing their health is “taken care of”. We also know

that our members’ lives don’t begin and end in the gym, so we emphasize the importance

of “the other 23” – all the hours that they aren’t with us in the gym.

Our mission is to make the world stronger, one person at a time. We carry out that mission

through our core values:

1. Be Warm – We care genuinely about people, and it shows.
2. Be Honest – We tell the truth, even when it’s hard.
3. Be Willing – We do what it takes.
4. Believe – We believe in ourselves, our teams, and everything Sasquatch, or we aren’t

here.