System Support Associate
If interested send resumes to Christina at Mertzc@acarasolutions.com
Essential Job Functions
-Pre-Implementation Coordination-Monitoring of individual orders through OTIS
-Confirm equipment orders are accurate & resolve issues with incorrect customer contact information or non-supported product-Validate site is ready for implementation (device installation complete, network drops, site readiness issues, building access, etc.)-Confirm customer IT contact information-Contact customer IT resource and gather equipment configuration information-Schedule appointment for implementation/training with Customer contact
-Implementation Coordination and Communication-Confirm that equipment delivery date is accurate- Confirm appointment with IT contact prior to arriving for implementation
- Complete implementation and provide operator training
- Have customer complete/sign customer acceptance form confirming service was delivered
- Update, post, and review OTIS notes
-Use of tools for role (OTIS, Microsoft Excel, Microsoft Outlook)-Provide status on site completion CAF and OTIS updates
-Workers must be able to travel if needed and expense their travel costs for reimbursement per the travel policyPrimary DutiesSSA's will be trained to perform the following job duties:-Work with customer's information technology department to add the copier device to their network for scanning-Add print drivers to customer's network-Set-up customer's email-Create accounting codesCreate file pathways for scanning to network location