Assistant Department Manager, Tech Services - ref. f33280103

Introduction:

Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community.

Overview:

You will ensure that your area of responsibility is maintained, properly merchandised, and operationally sound.

Responsibilities:

You will engage with customers to explain, advise, and assist them with making appropriate technology purchases. A Department Manager must also be knowledgeable about general store operations; enforce loss prevention procedures; and ensure that areas of the store are maintained and well merchandised.

Expectations:

• Provide on-site support for in-shop repair on a wide variety of computers and peripherals using advanced computer and electronic repair techniques and test equipment.
• Ensure that quality service is provided in a timely manner; resources are effectively utilized; and that warranty services are conducted for full reimbursement from manufacturers.
• Build relationships with third party vendors for technical information and repair solutions, while following established procedures to obtain parts; return defective/replaced parts; prepare accurate quotes, invoices, and billing.
• Remain knowledgeable of new and emerging technologies, diagnostic, and test procedures.
• Maintain a presence on the sales floor to greet customers, answer questions, communicate technical requirements/information to non-technical buyers, and assist with purchases when necessary.
• Assign work and provide focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Maintain an appealing sales floor—tag, shelf, arrange, clean, and organize product or space within the store according to specific criteria.
• Provide periodic assistance with processing sales transactions involving cash, credit, or financial aid payments.
• Full-time positions require availability to work at least 30 hours on a weekly basis year round. Schedules may be set or vary to meet the needs of the store.

Physical Demands:

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Connecticut Pay Transparency Information (Only applicable in Connecticut stores):

Pay: Assistant Department Manager pay range $20.00 – $25.00/hour.

Benefits available include:

• Medical, Dental and Vision Insurance
• Life Insurance
• Short term and Long Term disability
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Paid Time Off (Vacation, Sick and Flex Days)
• Commuter Benefits
• Employee Assistance Program
• Employee Discount

Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.

COVID-19 Considerations:

The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications:

• Candidates must be a minimum of 18 years of age to be considered for employment.
• Experience in a retail setting, marketing, and/or IT preferred.
• 2-year experience as a computer repair technician; an equivalent combination of education, certification and experience will be considered.
• A+ and/or Apple certified or able to achieve certification within 60 days required.
• Experienced with Windows 7, 8, & 10 & Apple O/S & IMac.
• Must have hardware diagnostics and repair experience.
• Basic programming and web page development maintenance a plus.
• Experienced with parts ordering and inventory control.
• Knowledgeable of and able to use POS sales, billing, and inventory systems.
• High energy, self-starter who is adept at work on independent and on team tasks.
• Friendly personality, with strong written and verbal communication skills.
• Outstanding customer service skills to work with vendors, customers, and team members.
• Above average math and computer skills.
• Ability to work a flexible schedule including evenings, weekends, and holiday

EEO Statement:

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.