Customer Service Representative

This role requires fluency in both English and [insert second language], strong communication skills, and the ability to work efficiently in a fast-paced environment.

Responsibilities:

• Handle inbound customer calls and emails, addressing product inquiries, order status, and account questions in both English and [insert second language].
• Process and enter customer orders accurately into the system, ensuring timely fulfillment.
• Resolve customer issues related to orders, shipping, billing, or other concerns promptly and professionally.
• Communicate with other departments to ensure customer requests and orders are fulfilled correctly.
• Maintain accurate customer records and update account information as needed.
• Follow up with customers to confirm order details and provide shipping updates.
• Assist with tracking shipments, handling returns, and processing refunds or exchanges.
• Participate in continuous training to stay up-to-date on product knowledge and system updates.

Qualifications:

• High school diploma or equivalent; additional education is a plus.
• Fluency in English and [insert second language], with strong verbal and written communication skills in both.
• Previous experience in customer service or order entry is preferred.
• Proficiency in MS Office; experience with order management software is a plus.
• Strong attention to detail and organizational skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent problem-solving skills and a positive attitude toward customer service.