Field Service Engineer - Medical Device - Greater Boston
Michael Page Woburn
About Our Client
A leading medical technology company, our client specializes in advanced energy surgical solutions designed for minimally invasive procedures. Headquartered in Woburn, MA, they develop and manufacture precision surgical instruments that enhance control, safety, and patient outcomes, making them a trusted name in the medical device industry.
Job Description
The key responsibilities of the Field Service and Operations Technician are:
- Install, maintain, and repair advanced surgical equipment at customer sites to ensure optimal performance.
- Provide technical troubleshooting and system support, diagnosing and resolving issues for medical professionals.
- Train surgeons and healthcare staff on the proper usage and maintenance of minimally invasive surgical devices.
- Maintain service records and documentation to comply with medical device industry regulations.
- Perform routine maintenance, calibration, and quality control of precision medical instruments.
- Support inventory management and logistics for surgical equipment parts and service tools.
- Collaborate with engineering and product teams to improve medical device performance and reliability.
MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant
The successful Field Service and Operations Technician will have the following:
- Degree in Engineering, Electronics, or a related technical field (Associate's or Bachelor's preferred).
- 2+ years of experience in field service, technical support, or manufacturing operations within the medical device industry.
- Strong mechanical and electrical troubleshooting skills with the ability to diagnose and resolve surgical equipment issues.
- Proficiency in reading technical drawings and schematics for precision medical instruments.
- Excellent communication and customer service skills to support healthcare professionals and surgical teams.
- Willingness to travel (20%) for on-site installation, maintenance, and technical support.
What's on Offer
My client can offer the following for the Field Service Technician:
- Competitive base salary with bonus potential in the medical device industry.
- Comprehensive benefits package, including medical, dental, vision, and 401(k) with company match.
- Hybrid field service role with only 20% travel for better work-life balance.
- Career growth opportunities in a rapidly expanding surgical technology company.
- Collaborative and innovative company culture, working with cutting-edge surgical equipment.
- Hands-on experience with advanced energy surgical solutions, contributing to minimally invasive medical advancements.
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