Remote - BUSINESS ANALYST - Houston - ref. i70539219
Intone Networks Houston
- Job title :
- BUSINESS ANALYST 2.Job summary : We are seeking a highly skilled Business Analyst with 6 to 8 years of experience to join our team. The ideal candidate will have a strong background in Service Desk operations and will work in a hybrid model. Proficiency in English is required. This role involves analyzing business processes, identifying areas for improvement, and implementing solutions that align with our companys goals.
- Experience : 6to8Yrs 4.Required Skills : ,Service Desk 5.Nice to have skills 6.Technology :
- Not Applicable 7.Shift : Day 8.Responsibilities :
- Analyze business processes to identify areas for improvement and optimization.
- Collaborate with stakeholders to gather and document business requirements.
- Develop detailed business requirement documents and functional specifications.
- Provide insights and recommendations based on data analysis and business needs.
- Oversee the implementation of new processes and ensure they align with business objectives.
- Conduct regular reviews of Service Desk operations to ensure efficiency and effectiveness.
- Coordinate with IT teams to ensure seamless integration of new systems and processes.
- Monitor and report on the performance of implemented solutions.
- Facilitate workshops and meetings to gather feedback and drive continuous improvement.
- Ensure compliance with industry standards and best practices.
- Provide training and support to end-users on new systems and processes.
- Develop and maintain strong relationships with key stakeholders.
- Utilize data analytics tools to track and measure the success of business initiatives.
- Qualifications
- Possess a Bachelors degree in Business Administration, Information Technology, or a related field.
- Have 6 to 8 years of experience in a Business Analyst role, specifically within Service Desk operations.
- Demonstrate proficiency in English, both written and spoken.
- Show strong analytical and problem-solving skills.
- Exhibit excellent communication and interpersonal skills.
- Have experience with data analytics tools and software.
- Be detail-oriented with strong organizational skills.
- Display the ability to work independently and as part of a team.
- Show a proactive approach to identifying and solving business problems.
- Have experience in a hybrid work model.
- Demonstrate the ability to manage multiple projects simultaneously.
- Show a strong understanding of business process improvement methodologies.
- Be familiar with industry standards and best practices in Service Desk operations.
- Job Location : Primary :USTXHOUA02 Houston,TX-Richmond Ave-COG Alternate 10.Job Type : 70CW20 Business Associate 11.Demand Requires Travel?
- N 12.Certifications Required : Certified Business Analysis Professional (CBAP), ITIL Foundation Certification 13.Work Model : Hybrid 14.Sub Contractor allowed : Y
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