Service Advisor - Automotive
Lauterbach Buick - GMC Newton
Service Advisor – Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home.Put your people skills to work for us and find out more now.
Job Responsibilities- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
- Employee discount
- Flexible schedule available
- Professional development assistance
- 401k
- 401k matching
- Local, Family Owned business since 1981
- Paid Time Off
- Health Insurance
About Us
Lauterbach Buick GMC is a family owned business specializing in automotive sales, service and body repair. We have been in Newton Iowa for over 30 years. We have developed a reputation for a fair, honest and pleasant experience whether you are purchasing a new car or getting an oil change.As a result of continued growth we moved to a brand new facility located on the East end of Newton in October of 2016.
We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!
We thank all applicants for their interest, however, only those selected for interview will be contacted..
Ready to take the next step in your career? Apply now and join our dedicated team at Lauterbach Buick GMC.!
Apply Today!
Lauterbach Buick - GMCGrinnell (IA), 17 mi from Newton (IA)
Service Advisor – Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make...
Altoona (IA), 22 mi from Newton (IA)
Overview:
The Service Advisor is responsible for communicating with customers about their vehicle repair needs and relaying information to the Service Technicians. Their duties include greeting customers and helping them determine repairs...
Waukee, 43 mi from Newton (IA)
Responsibilities:
Service Advisor
• Greet customers and assist them with any inquiries.
• Consult with customers on applicable service specials.
• Document services declined and ask for follow-up on future service considerations.
• Keep customers informed...
Best jobs you don't want to miss: