Customer Service Representative, UofL Hospital, Second Shift

Overview:

We are Hiring at UofL Hospital

Shift Options: Full-time, Second Shift

JOB SUMMARY

The concierge staff will also be identified as the vision for U of L Health Care in all facilities. The Customer Service Representative provides a superb customer experience to our patients, families, physicians and staff. The Customer Experience Representatives are a vital part of creating this experience as they provide the first and last impression.

Responsibilities:

• Greets customers (patients, families, faculty and practice staff) in a friendly and hospitable manner and responds quickly to inquiries.
• Projects a positive personal and professional image of the Customer Experience Representative and U of L Health Care at all times, under all circumstances.
• Complies with HIPAA privacy and security requirements to maintain patient confidentiality at all times.
• Provide accurate, up-to-date information regarding building entities and functions, including all practices in building.
• Provide accurate, up-to-date information regarding U of L Health Care entities, practice groups, physicians and clinics via written materials.
• Provide hospitality information to out-of-town visitors on car rental, restaurants, hotels, etc.
• Provide supervised location for patients to wait while family parks the car
• Provide a wheelchair for the patient if needed and act as a guide for him/her to the medical practice.
• Provide assistance to patients and guests with taxi contact for transportation
• Complete routine assignments and special projects as directed
• Contributes to the accomplishment of department objectives
• Attends and participates in department and appropriate meetings.
• Provides information to other practices and outside agencies as needed
• Actively participates in Customer Service Training program, Customer Focus Inc and demonstrates skills and tools learned (i.e., gives “G.E.M’s often).
• Answers telephone promptly and pleasantly. Adheres to proper telephone etiquette.
• Performs other duties as assigned.
• Complies with all department policies and procedures
• Complies with local, state and federal rules and regulations and the requirements of accrediting bodies.

• Knowledge of hardware and operating software system
• Ability to analyze problems and select proper corrective action
• Excellent written and oral communication skills
• Ability to organize tasks and work independently
• Team Player and ability to multi-task

Qualifications:

• Able to work at a standard computer workstation, remain seated for up to one hour and move around a normal office environment without assistance.
• Able to dial a standard touch tone telephone
• Able to move around the UofL Health Care Outpatient Center (8 floors) as needed without assistance to guide patients to the correct medical practice for their appointments.

• Candidates upon hire will complete an electronic I-9 verification.
• Only those candidates whose experience best meets our requirements will be contacted.
• University of Louisville Physicians is an Equal Opportunity Employer.
• Current UofL Physicians employees must follow the UofL Physicians Internal Transfer Policy

• High School Diploma or equivalent

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