Entry level job - Customer Service Representative - New Jersey

Customer Service Representative

Location: On site

At Whizz, we value your commitment and offer a clear career path, with opportunities for salary growth and leadership roles. Take the leap and become a part of our success story!

Why Choose Whizz:

Leadership Opportunities: Ambitious CSRs can step into a Team Lead role after just 6 months.

Responsibilities:

• Advise current and prospective customers.
• Communicate effectively with customers in person.
• Explain bike features and functions to customers.
• Assist customers in choosing a bicycle model, battery type, accessories and services.
• Manage customer onboarding and payments.
• Maintain document flow related to sales transactions.
• Working with current clients, including inspecting bikes and issuing fines.
• Managing client accounts and requests in the ERP system, specialized automation tools (such as chatbots), and other software and applications used by the company.
• Prepare and submit necessary reports related to sales, inventory, and store operations.
• Adhere to the organization of the store to maintain a welcoming environment.
• Track inventory levels and ensure accurate stock levels.
• Coordinate stock transfer and fulfillment as needed.
• Assist with store opening and store closing duties, as required.
• Perform general office and administrative tasks.
• Perform other duties as assigned by the direct supervisor to support store operations and ensure smooth workflow.
• Be flexible and available to work shifts across Monday through Sunday, as scheduled.

• Excellent oral and written communication skills.
• Ability to connect with various personalities.
• Proficiency in Microsoft Office and Google Sheets.
• Strong multitasking abilities.
• Availability on weekdays and weekends.

Benefits

Competitive Salary: $17 - $18 per hour.