[ref. p1087300] Parking Supervisor
New Brunswick
Overview:
PARKING SUPERVISOR
The main purpose of the Parking Supervisor is to be primarily responsible for ensuring an excellent customer experience and maintaining daily parking operations at Hardenberg St. Garage.
Responsibilities:
Primary Responsibilities:
- Oversee onsite parking attendants
- Inspect and ensure all systems are operational in the garage (PARCS, PGS, EV Chargers, Elevators, etc.)
- Ensure all PARCS terminals and pay stations are stocked with tickets
- Ensure cash pay stations have sufficient change on hand
- Assist parking attendants with guest inquiries or issues entering or exiting
- Ensure we provide exceptional level of customer service
- Create employee parker credentials in PARCS system
- Create validations when requested
- Cover for parking attendants while on break
- Provide manager with reports as needed
- Assist customers with vehicle issues (jump start, tire inflate)
- Create incident reports (MVA’s, Injury, Damage)
- Periodic inspection of all floors, stairwells of parking garage, ensure vehicles parked properly, nothing out of ordinary, inspect for debris and trash, lighting operational, etc.
- Monitor PGS system to ensure employees are parked in designated area.
- Ensure a general level of safety with the garage
Qualifications:
Desired Qualifications:
- A minimum of 5 years of experience in off-street parking operations
- Professional certifications in parking management a plus
- Experience with parking revenue control systems a must
- Experience with monitoring CCTV a must
- Excellent customer service skills with the ability to interact with customers in a manner consistent with the values of Middlesex County Improvement Authority
- Experience in developing and managing relationships with stakeholders, and others
- Ability to be available during nights and weekends
- A valid driver's license is required
Physical Job Requirements:
- Stand/move about – frequently, 50%
- Sitting – frequently, 50%
- Occasional Pushing/Pulling – Up to 30lbs
Occasional Lifting – Up to 30lbs
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