Desktop Support/VDI Analyst

We are offering a contract for a permanent position in the IT industry, located in Woodbridge, New Jersey, for the role of a Desktop Support/VDI Analyst. As a member of our team, you will be instrumental in providing technical support, troubleshooting, and maintaining various tech tools and products.

• Offer technical assistance to end-users related to computer hardware, software, mobile devices, and other tech tools.
• Ensure timely deployment and configuration of various tech tools such as laptops, desktops, VoIP phones, smartphones, tablets, and more.
• Handle the deployment of devices using Intune Autopilot and manage the onboarding and offboarding of users in a hybrid Active Directory/Azure Active Directory environment.
• Address and resolve Virtual Desktop Infrastructure (VDI), specifically Azure Virtual Desktop (AVD) specific issues.
• Assist with the deployment of Intune applications, policies, and patch deployments.
• Independently troubleshoot and resolve escalated complex technical problems related to various products and services.
• Contribute to the development of operational procedures to enhance customer satisfaction and promote efficiency.
• Perform new user setups and configurations.
• Utilize remote support tools to help resolve requests.
• Maintain complete and accurate records of incidents and requests.
• Update IT policies and procedures, and create and maintain knowledge base articles and FAQs.
• Support application upgrades, patches, testing, and other technical projects.
• Adhere to SLAs outlined in Helpdesk SLA document.
• Provide guidance and support to Help Desk team members.
• Collaborate with other IT teams and vendors to ensure quality and timely service delivery. • Minimum of 5 years of experience in a Desktop Support/VDI Analyst role or similar
• Proficiency in Desktop Virtualization and Virtual Desktop Infrastructure
• Demonstrated experience with Microsoft Azure
• Solid understanding of Active Directory and Azure Active Directory
• Capable of managing and troubleshooting Cisco VPN
• Experience in Mobile Device Support and Mobile Device Management
• Knowledge of Intune is a must
• Excellent problem-solving skills and ability to multitask
• Strong communication and interpersonal skills
• Ability to work in a team setting or independently when required
• Relevant certification in IT or related field is a plus.