Pacific Southwest Area Operations Supervisor
Overview:
Must have the ability to commute to Long Beach, CA office.
This position is to assist the daily vessel and terminal operations carrying various import/export commodities as listed in the Pacific Southwest (PSW) region as Port Captain. Responsibilities includestowage planning, coordinating cargo operations, and quality cargo handling for the region. Additionally, the position requires multi-tasking in the areas of vendor performance, customer service, port
investigations, cargo acceptance, and sales support. This position requires office work, remote work, andvessel attendance in various ports.
Salary Range: $65,000 - $85,000
NGA Group Companies do not include salary ranges in job postings, except where required by state law, because the total compensation is dependent on the candidates’ experience, the position location, and several other factors. At times, job posting sites add a salary range without the approval of the NGA Group Companies and the ranges provided may be inaccurate and/or misleading.We encourage candidates to apply to our NGA Group Companies and discuss their compensation expectations as part of the recruitment process.
Responsibilities:
- Vessel Operations
▪ Support vessel operations by preparing optimum ship schedules and expenses within the region
and other ports under respective trade’s control as needed.▪ Coordinate the best vessel berthing with respective Port Authorities and agent for anticipated operations.
▪ Coordinate vessel operations with local terminals, stevedores, processors, surveyors, and customers when
lining up and attending vessel operations.
▪ Share and confirm schedules internally and externally prior to vessel arrival, during portstay, and upon sailing.
- Cargo and Terminal Operations
▪ Coordinate with terminal operator for adequate yard space and daily receiving capacity.
▪ Enforce cargo received by terminals is in line with NYK standards. Ensure cargo is
accounted for, reported and properly marked/staged in terminals for export. Ensure cargo
scheduled to load is accurate, and is reconciled with stowage plans prior to and after
loading.
- Vessel Attendances
▪ Supervise cargo operations at ports within the region at any time (including. week nights, weekends, and holidays. Attend operations at other ports as needed.
▪ Ensure NYK’s standards are being observed by stevedores including following load plans, shifting, and discharge as per instruction.▪ Cross check and report stow plans, summaries, and actual space utilized after loading.
▪ Provide handling notes for various cargo to stevedores.
▪ Furnish vessel attendance report outlining all pertinent operational information.
▪ On vessel(s) or at port(s), instruct chief officer or duty officer(s) of the necessaryrequirements for safe smooth cargo operations while on vessels.
▪ Monitor cargo operation production.
▪ Communicate any damage or injury that may have occurred during the cargo operationwith ship crew and NYK staff in office in a timely manner.
- Cargo and Port Investigation
upper management and other NYK office/teams.
▪ Investigate/report port information as requested by upper management and other NYK
offices/teams.
▪ Provide feedback on cargo handling inquiries, with equipment/securing requirements for
safe handling of cargo.
▪ Support various departments/offices with technical support as needed and assist uppermanagement as requested.
- Quality Control / Damage Prevention
▪ Work with the Global Safe and Quality Committee members in sharing quality information, resulting in damage free / high quality service for customers.
- Monitor NYK agent’s performance
- Cost Control
▪ Control and minimize operational expenses in areas such as but not limited to port, cargo, and terminal expenses.
▪ Report on savings and expenditures monthly.▪ Check vendors’ invoices to ensure correct billing and charges.
▪ Record payment and production within the region.
▪ Work with Cost Control Team for advance cost estimations as needed.
▪ Prepare cargo resumes for port tariff payments.
- Representing NYK locally and assist customer service and sales
▪ Meet and support local Japanese OEM customers’ inquiries in the PSW region.
▪ Visit customers in the region on behalf of Sales Manager if requested by Japan Sales.▪ Network with local Port Authorities, Shipping Associations, and local administrations, pilots, agents, tug companies.
▪ Maintain close contact and long lasting relationship with local customers.
NON ESSENTIALS: ▪ Compliance with performance criteria set forth by his/her manager
▪ Completion of annual goals, targets and projects outlined in annual review▪ Maintain and enhance quality relations with customers within outlined area of responsibility
▪ Portray a positive team approach
▪ Take responsibility for relations with colleagues and customers and vendors
▪ Respect the differences of others and treat others with respect
▪ Remain open and encourage new ideas while ensuring we respect the principles of our corporate identity
▪ Seek internal NYK group synergies and propose recommendations with mutual benefits for both the
group and the customer▪ Improve upon those skills requiring attention outlined in the employee performance appraisal and
self-evaluation▪ Continually seek out ways to better the service product offered to customers
▪ Continue professional development in the area of business management
NOTE: The above responsibilities document the major levels and scope work expected of the incumbent.
They arenot designed to cover or contain a comprehensive listing of activities, duties or responsibilities required ofthe incumbent. The incumbent may be asked to perform other duties as required
Qualifications:
SPECIAL SKILLS (Computer training, quality training, special programs)▪ Articulate and well-spoken communication, both orally and in writing and comfortable presenting to groups
▪ Remain calm under pressure and is customer focused
▪ Motivate/Team Building – serve as a coach and a leader to customer service and documentation team members
▪ Develop and challenge staff
▪ Data driven – understands how to develop, create and interpret business metrics and use the data for business decisions
▪ Identifies problems, brings them to light and creates plan for improvement
▪ Results driven
▪ Competency with Microsoft products required
▪ Travel to other ports out of state may be required
▪ Weeknight, weekend and holiday work may be needed
WORK EXPERIENCE (Years of experience in the industry and functional area)
▪ Minimum three (3) years in industry experience, sailing, superintendent in stevedore company, or ship agent experience is preferred.
PREFERRED EDUCATIONBachelor's degree required or currently enrolled and attending in pursuit of degree at time of employment.
Benefits:
NYK offers a generous Employee Benefits Package including:
- Medical, Dental, and Vision
- 401k with a company match
- Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
ADA REQUIREMENTS/PHYSICAL REQUIREMENTS (the following describes physical demands of the typical position)
The employee is primarily standing while performing the duties of the position. Walking, stooping, filing, lifting or standing is required. The hands are regularly used to write, type, file, key and handle or feel small controls and objects.
The employee must frequently talk and be able to hear in loud environments